Linux Support Engineer

Day-to-day remote monitoring and support of all ATMS solutions deployed

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot, and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Follow the applicable SLA/QMS for issues with respect to the severity.

Work with the technical onboarding of new customers along the regional customer representatives ensuring all work is carried out in timely manner.

Provide internal back-end support to the technical team, assisting with complex technical challenges

Coordinate roll-outs of system upgrades and configuration changes, ensuring seamless implementation.

Required Qualifications, Education, and Preferred Skills: The ideal candidate will have a strong previous experience in 2nd/3rd line support and a broad technical skill set, including relevant experience in:

Linux OS administration (good proficient level) § Networking troubleshooting and configuration (including secure LAN solutions/tools such as Proxy, Firewalls, NAT routing)

Scripting

Basic DB management (SQL, Postgres) Any experience and/or skills in the following areas will be highly appreciated but not considered as mandatory:

AWS

PHP

Additional Notes: • As part of a global team of Tech Support Engineers in roll-out, a high level of flexibility will be required (work hours, work on bank holidays/weekends, etc.) this includes a passive on-call Rota which will be divided in the team for customer’s emergencies.