Customer Support Officer

About us

We believe life's too short to be lonely.

Loneliness is quietly becoming one of the biggest problems of our time. More and more people lack meaningful connection — and most suffer in silence.

We’re building a global startup to change that at scale through weekly events that create genuine human connections.

We are MeetMinded and for now our brands are NiceToMeet and Mingleo — but we are expanding rapidly after strong early traction in London and New York City, with events catering to different member communities and interests.

Founded by Jani Pravdič and Matic Jesenovec – entrepreneurs who've together built multiple businesses impacting hundreds of thousands of people and generating well over eight figures in revenue. We’re now building something we believe will have even greater impact.

About the role

This is a full-time role based out of our Ljubljana office (on-site).

It is a hands-on role focused primarily on customer support, but you will also handle a variety of other tasks and help our Project Manager with operations as needed.

• handling customer support
• occasionally supporting weekly events to ensure smooth logistics and member experience
• booking venues
• reviewing feedback
• supporting our community
• and solving whatever needs solving that day

It will be fast-paced, sometimes messy, and things will change quickly — that’s part of building something new.

What you’ll be doing

• Customer Experience
• Handle support across email, phone, and chat for our growing communities
• Review feedback and suggest improvements
• Support member satisfaction and retention
• Venue & Events Ops
• Source and evaluate venues that fit our events
• Manage reservations and logistics across cities
• Coordinate with event partners and hosts
• Community & Internal Support
• Assist with basic office and admin tasks
• Help with internal coordination

Requirements

Essential:

• Fluent in English (written and spoken)
• At least 3 years of relevant experience
• Ability to adapt to changes and desire to constantly learn new skills
• Strong communicator who can easily talk to restaurants, customers, and tech teams
• Tech-savvy enough to automate processes and learn new systems quickly
• Attention to detail and the ability to work independently without constant oversight
• Proactive and self-driven
• Ability to use and implement the latest AI tools in your work

Bonus Points:

• Experience in hospitality, events, or community management
• Previous startup experience (especially early-stage)

What’s in it for you

• Working closely with the founders
• Working in a high-performance team
• It takes us hours instead of weeks to launch/implement something
• We test things and we listen to the numbers, not who is the loudest in the room
• Failure is part of the process; we accept it and learn from it
• The chance to genuinely impact many thousands of lives globally
• A front-row seat in an exciting, fast-growing start-up
• Competitive salary based on experience + performance bonuses

Our values

• Strategic Boldness: We do what it takes to deliver faster, farther, and louder.
• Agility > Perfection: We value action over polish, effectiveness over effort. Ship fast, refine later.
• Scrappy & Curious: We test, learn, and adapt constantly. Resourceful beats resource-rich.
• Ambition + Humility: We learn from the best, then push beyond. Inspiration fuels our innovation.
• Long Game Thinking: We’re impatient with action, patient with results. Correct quickly, stay the course.
• Profit with Purpose: We pursue growth unapologetically. Impact at scale requires resources.

Next steps

We’re looking to fill the role soon, but we will consider the right candidate whenever they are available. So if the role sounds exciting, please follow these steps:

1. Fill out the application form: https://forms.gle/kB5SePz14PH9mJKP6
2. We will get back to you within a few days.
3. The best candidates will receive an additional test assignment.
4. Those who perform best on this task will be invited to an extensive interview.