Booking Holdings Romania - IT Endpoints Engineer I

Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.

As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world's leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

Role Description

The Endpoints Engineer I works with more senior members of the team to help, build and maintain the systems that manage our global fleet, containing thousands of user endpoints. (Apple, Windows, Linux, Mobile).

By collaborating with more senior members of the team, this role is responsible for helping deliver a compliant and frictionless device experience to our colleagues.

This introductory role provides operational support for the wider endpoints team and advanced troubleshooting support for IT Support

This role provides a hybrid way of working with an onsite presence of 2 days/week.

Key Job Responsibilities And Duties

• Works with the wider team which designs, builds and manages the systems that manage our end user devices including laptops, corporate mobile phones, enterprise browsers etc
• Delivers a high level of problem solving and troubleshooting, providing technical guidance to less experienced engineers in IT support.
• Works with more senior engineers to ensure all endpoints are matching global security standards and running compliant applications and operating systems.
• Provides operational support to the wider endpoints team, including reporting, remediation, Service request and indent management.
• Helps communicate changes effectively to endpoint users across the business.
  
  

Role Qualifications And Requirements

• Bachelor's Degree & 1-3 years of relevant experience
  
  

General, Platform Agnostic Knowledge

• Awareness of enterprise endpoint management software.
• Awareness of infrastructure-related technologies like hardware, virtualization, networking.
• Basic level of scripting E.G. PowerShell, AppleScript, Bash, Perl, Python.
• Some experience with large scale deployments across hundreds of user endpoints.
• Awareness of Asset Management and Inventory tooling to accurately track the current endpoint real estate.
  
  

Mac

• Awareness of deploying and maintaining JAMF or similar enterprise Mac fleet management solutions.
• Experience in supporting MacOS in a large-scale, enterprise environment.
• Some experience supporting escalations for MacOS, including troubleshooting and resolutions with clear documentation.
  
  

Windows

• Awareness of VDI solutions E.G. Azure Windows Virtual Desktop, AWS Workspaces.
• Awareness of ConfigMgr (SCCM) and desktop deployments in a large-scale environment.
• Some experience supporting escalations for Windows, including troubleshooting and resolutions with clear documentation.
• Awareness of cloud services, specifically Microsoft's Intune / AWS.
• Basic experience with Windows administration in an enterprise environment E.G. AD, DHCP, DNS..
  
  

Other

• Awareness of managed enterprise browsers
• Some experience of printer management solutions
• Some experience of IOS / Android Mobile Device Management
  
  

Benefits & Perks

• Contributing to a high-scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
• Working in a fast-paced and performance driven culture
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Competitive compensation and benefits package
• Vast amounts of data to validate your ideas and the opportunity to experiment with real users
  
  

Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.