Aftersales Intern – South East Asia & India

Position Overview

The Aftersales Intern will support the Regional Aftersales Manager and the Service Engineer in managing both business and technical aftersales activities across South East Asia and India.

Key Responsibilities

• Support the coordination and execution of regional aftersales operations
• Assist in monitoring and reporting key KPIs (Sell-Out, Retention, Warranty, Car Parc, etc.)
• Contribute to dealer performance tracking and target setting activities
• Support Job Order monitoring and operational follow-up with dealers
• Assist in customer satisfaction and loyalty monitoring
• Support spare parts management and coordination with HQ
• Assist in backorder tracking and parts availability monitoring
• Support aftersales initiatives, projects and regional events in coordination with Marketing, Sales and Communication
• Contribute to activities related to Ferrari Challenge, Corse Clienti and Classiche
• Support warranty inquiries and monitoring
• Assist in ASM approvals (parts and operations), ensuring Service Engineer visibility
• Support MODIS account approvals and disposal certifications
• Assist in control processes for modified, counterfeit and stolen vehicles
• Contribute to new aftersales projects and continuous improvement initiatives
• Support technical activities together with the Service Engineer
• Assist in training tracking and academy processes (monitoring, KPI follow-up)
• Support BEV standards and HVB recycling process activities

Requirements:

• Majored in engineering background
• Good communication skills