Technical Support Engineer, Skyvia BU

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• Technical Support Engineer, Skyvia BU
  
  

Who we are

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500,000 clients from 120 countries. Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in the Fortune 100 and Fortune 500.

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We're committed to enhancing our customers' experience across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. Whether it's Fortune 100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.

Driven by passion, we play a substantial role in shaping the future of data management.

About The Product

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.

Your future team of professionals

You will become part of a dynamic team where everyone is deeply passionate about the product. The team includes Head of Support, 3 Technical Support Engineers, and 2 Customer Support Engineers. Each teammate's contribution to the product plays a pivotal role in driving growth and success among customers.

Responsibilities

• Find and resolve issues encountered by users
• Reproduce problems described by users with different databases and applications
• Recreate user scenarios to find the best solutions
• Verify provided solutions
• Provide complete and structured instructions to resolve issues
• Research and explore third-party applications and tools
• Communicate with Customer Support Engineers (Tier 1) to help resolve issues
• Interact with the development team and QA
  
  

Requirements

• 2+ years of experience as a Technical Support Engineer or in a similar role
• Solid understanding of technical support principles and customer-centric communication
• Knowledge of SQL and relational databases (Microsoft SQL Server, MySQL, Oracle Database, PostgreSQL, etc.)
• Intermediate or higher level of English (written and spoken) for effective communication and documentation
• Understanding of APIs (REST/SOAP), ETL processes, and cloud applications
• Experience creating clear, well-structured bug reports
• Proactive mindset, attention to detail, and ability to work both independently and as part of a team
  
  

Benefits

• Flexible schedule that helps maintain a healthy work-life balance
• Work from home or office with no overtimes required
• 19 working days of annual vacation granted on a pro-rata basis
• 15 working days of sick leave per year - because your health is our priority
• Comprehensive medical insurance from a leading Ukrainian provider, including a wide range of services and special programs for family members as well as special options for those who live abroad
• Free English classes
• Online learning activities - workshops, lectures, and webinars
• Career growth through promotions and rotations
  
  

We are a perfect match if you share our values

• Professionalism and expertise in solving complex tasks
• Product-focused mindset with attention to detail
• Friendly and collaborative workplace culture
• Open, transparent communication and radical honesty
• Continuous learning and knowledge sharing
• Active pro-Ukrainian position: We support our servicemen and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help
  
  

Our hiring process

• Introductory interview with the recruiter
• Test task
• Technical interview
• Offer call
  
  

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your CV meets the requirements, we will contact you to clarify the details and schedule an interview within 2 weeks after your application is submitted.