IT & Systems Officer (Generalist)

IT & Systems Officer (Generalist)

Alebdaa Workers Employment Services Center – Dubai

Job Details

· Location: Dubai

· Job Type: Full-time

· Salary: AED 4,000 – 6,000 per month

Full Job Description

We are looking for a hands-on IT & Systems Officer to support daily operations and maintain the company’s technology systems.

This role is suitable for a practical and proactive candidate who can handle IT support, coordinate with vendors, and assist in improving systems and processes.

Key Responsibilities

1. Daily IT Operations

· Monitor and support all company systems (ERP, CRM, internal tools)

· Handle technical issues and provide support to staff

· Ensure smooth daily operation of all systems

2. Telephony & Communication Systems

· Support and maintain the company’s phone system

· Ensure proper call routing, user setup, and basic configuration

· Monitor call performance and coordinate with telecom providers

3. Systems Coordination

· Work with external developers and vendors to resolve issues

· Follow up on system updates and improvements

· Assist in testing new features and tools

4. Technology & Innovation Support

· Assist management in evaluating and implementing new technologies

· Research tools and solutions to improve operations

· Participate in system upgrades and digital initiatives

5. Basic System Setup & Maintenance

· Set up users, devices, and access rights

· Support basic network and office IT infrastructure

· Ensure proper data organization and accessibility

6. Process Improvement & Automation

· Identify opportunities to improve workflows

· Support implementation of automation tools

· Reduce manual workload through system improvements

7. Reporting Support

· Assist in preparing reports and tracking operational data

· Ensure data accuracy across systems

Requirements

· Diploma or Bachelor’s degree in IT or related field

· 2–5 years of experience in IT support or systems roles

· General knowledge of IT systems (ERP/CRM), networking, and troubleshooting

· Ability to work with vendors and service providers

· Good communication and problem-solving skills

· Proactive and hands-on approach

Preferred (Advantage)

· Knowledge of UAE government systems such as Ministry of Human Resources and Emiratization (MOHRE) 

· Familiarity with immigration or visa-related systems

What We Offer

· Stable and supportive work environment

· Opportunity to grow and develop skills

· Exposure to multiple systems and technologies

How to Apply

Please send your CV to: [email protected]