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Job Description
- Configuring, Troubleshooting and supporting the Routing, Switching, Security and DNS/DHCP/IPAM an needs of enterprise customers.
- Install/Decom/Modify/Troubleshoot network elements remotely and in compliance with network standards, as part of Incidents, service requests, Change requests or Complex change/Projects requirements.
- Coordinate with field support engineers and other stakeholders to plan and execute complex multi phased changes to the customer network
- Coordinate /Troubleshooting complex network incidents involving the broad infrastructure components and technologies under stringent SLAs and timelines.
- Inventory and documentation management including creating, updating and maintaining.
- Interface with the customer architects, implementation mangers, vendors, operations, other engineering team and account team members to gather requirements for assigned tickets.
- Providing customer communications and technical troubleshooting documentation when necessary.
Skills required:-
- CCNA (L2) CCNP(L3) or equivalent knowledge in networking fundamentals
- Strong working experience in Huawei/ Zscaler/ Palo Alto/Cloud connectivity.
- Experience working in LAN, WLAN, VPN, MPLS, IPSEC, GRE and routing protocols (OSPF, BGP, EIGRP)
- Experience supporting Firewall and security incidents.
- Experience in customer operations incident handling.
- Good communication skills. Good analytical and troubleshooting skills.
- Experience in interacting and effectively communicating with clients on complex high pressure troubleshooting bridges and war room situations.
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- Posted
- Apr 15, 2026
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Romania
- Company
- BULL-IT SOLUTIONS LTD
Industries
Categories
Information Technology
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