IT Support Specialist

Contract duration: 6 months

Workload: 60%

On-site required

We are seeking an experienced IT Support professional with 5–6 years of hands-on experience in providing end-user support, troubleshooting hardware and software issues, and maintaining IT and network infrastructure. The role requires strong technical knowledge, excellent problem-solving skills, and the ability to work independently while supporting business operations in a secure and compliant manner.

Key Responsibilities

• Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive).
• Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding.
• Install, configure, and maintain hardware and software according to company standards.
• Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow).
• Perform root cause analysis and escalate complex issues to Level 3 teams when required.
• Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting).
• Ensure compliance with IT security policies, data protection, and audit requirements.
• Maintain documentation for procedures, configurations, and troubleshooting guides.
• Assist in IT projects such as system upgrades, migrations, and rollout of new tools.
• Provide user training and guidance on best practices and security awareness.

Required Skills & Experience

• 5–6 years of experience in IT Support / Desktop Support / End User Computing role.
• Strong knowledge of:

Windows 10/11, basic Linux/macOS (optional),

Microsoft 365 (Outlook, Teams, SharePoint, OneDrive),

Microsoft Active Directory and Azure AD (Entra ID),

Basic networking concepts (DNS, DHCP, TCP/IP, VPN)

• Experience with endpoint management tools (Intune or similar).
• Familiarity with ITSM tools and ticketing processes (ITIL framework or similar ).
• Strong troubleshooting skills.
• Ability to work independently and handle multiple priorities.
• Strong verbal and written communication skills in English and German

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• IT certifications such as:

Microsoft certifications, ITIL Foundation CompTIA A+, Network+

Does this sound like an exciting opportunity?

We look forward to receiving your complete application!