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Pauwels Consulting

2nd Line Support Engineer – Retail & POS Systems

Pauwels Consulting
Belgium · Full-time · Not Applicable
Our client, a leading organization in the retail sector, is looking for an IT Support Second Line Engineer to provide advanced operational support for store and back-office environments. The role focuses on resolving escalated incidents to ensure the stability of payment terminals, store networks, and retail applications in a fast-paced setting.

Responsibilities

  • Resolve advanced second-line incidents related to store systems, payment terminals, and retail networks.
  • Troubleshoot specialized retail applications including inventory tools, stock management, and ordering platforms.
  • Coordinate with third-party vendors for hardware replacement and payment system escalations.
  • Support the deployment and rollout of new store hardware or software versions.
  • Document recurring issues and process improvements to minimize operational downtime.
  • Collaborate with first-line support teams to ensure business continuity for retail operations.

Requirements

  • 1+ years of experience in IT support within a second-line or advanced service desk capacity.
  • You possess experience supporting retail environments including POS systems, warehouses, and back-office environments.
  • You have technical proficiency with Windows 10/11 and basic Windows Server administration.
  • You bring expertise in troubleshooting POS hardware (HP, Toshiba, or NCR) and payment terminals (Worldline or Ingenico).
  • You have experience with retail peripherals such as receipt printers, barcode scanners, and label printers.
  • You're familiar with ITSM tools such as ServiceNow, Confluence, or Jira Service Desk.
  • You have experience using remote support tools including TeamViewer, SQL, or SCCM Remote Control.
  • You possess basic network troubleshooting skills involving switches, Wi-Fi, DHCP, and VLAN basics.
  • You're proactive, solution-oriented, and stress-resistant in fast-moving environments.
  • You are fluent in Dutch or French with at least passive knowledge of the other language.

Nice to Haves

  • Knowledge of SCCM or Intune for software deployment.
  • Experience with Mobile Device Management for Android and iOS.
  • Familiarity with ITIL processes such as Incident, Change, and Problem Management.
  • Basic knowledge of Linux environments.
  • Experience with monitoring and logging tools.

Offer

  • Start date: ASAP
  • Duration: 6 months
  • Work regime: Full-time
  • Location: Kobbegem
  • Working model: Hybrid (2 days onsite, 3 days remote)
  • Contract: open to both permanent employees and freelancers

Key Skills

Ranked by relevance

windows server confluence switches android server linux itil dhcp vlan jira sql
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Belgium

International hub for EU careers

Posted
Apr 20, 2026
Type
Full-time
Level
Not Applicable
Location
Asse
Company
Pauwels Consulting

Industries

Staffing Recruiting

Categories

Engineering Information Technology

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