Service Project Manager - Telecom (Managed Services)

Job Summary

On behalf of Huawei, a world-renowned IT and Communications Company, We are hiring a Service Project Manager to lead telecom maintenance and managed service projects, ensuring high-quality delivery, customer satisfaction, and strong financial performance. The role requires end-to-end ownership of service delivery, stakeholder management, and continuous service improvement.

Key Responsibilities

• Manage telecom delivery and managed service projects from planning through to closure
• Act as the primary interface with customers for operations, escalations, maintenance, and service delivery
• Ensure projects are delivered on time, within scope, budget, and quality standards
• Monitor and manage KPIs, SLAs, risks, and customer satisfaction
• Lead monthly customer meetings to review performance, outages, issues, and action plans
• Prepare reports on network status, delivery progress, major incidents, cost control, and service quality
• Support contract management, maintenance planning, and spare parts strategy
• Ensure compliance with safety, EHS, customer processes, and internal standards
• Handle customer complaints, escalations, and major outage resolution
• Support service sales, renewals, and identification of new business opportunities
• Manage project financials, including cost control, invoicing, profitability, and resource utilization

Education Requirements

• Bachelor’s degree in Telecommunications, Engineering, IT, or a related field

Required & Preferred Skills

• Minimum 5+ years of experience in telecom project management / service delivery / managed services / operations
• Strong knowledge of wireless, transmission, core network, or telecom maintenance domains
• Solid understanding of project management, SLA/KPI management, risk management, and customer engagement
• Strong communication and presentation skills, with ability to interact with senior stakeholders
• Proficiency in Excel, PowerPoint, Word, and reporting
• PMP or equivalent certification is preferred
• Fluent English required; Arabic is mandatory
• Experience working with telecom operators (e.g., du, Etisalat) or within the GCC region is highly preferred