Maintenance Service Project Manager (Telecom)

Job Title: Maintenance Service Project Manager (Telecom)

Location: Dubai, UAE

Experience Required: 5+ years

Job Summary

On behalf of Huawei, a world-renowned IT and Communications Company, We are seeking a skilled "Maintenance Service Project Manager" to lead the delivery of telecom maintenance projects, ensuring high service quality, customer satisfaction, and financial performance. This role involves managing end-to-end maintenance service operations, stakeholder engagement, and continuous service improvement.

Required & Preferred Skills

• Minimum 5+ years of experience in Service Project Management (SPM) within telecom or network environments
• Strong knowledge of network security management and EHS standards
• Proven experience in customer-facing roles and stakeholder management
• Experience in telecom maintenance or project delivery environments
• Arabic and English language proficiency required
• PMP or Huawei Project Management certification is preferred
• At least 2 years of experience as a Project Manager within Huawei projects or similar telecom environments

Key Responsibilities

• Own end-to-end maintenance service delivery, including pre-sales support and after-sales execution
• Manage project financials, including post-warranty service orders, revenue, cost control, and labor hour approvals
• Drive customer satisfaction, maintaining regular communication with key stakeholders (O&M teams, senior customer representatives, etc.)
• Identify major issues and customer complaints, initiate escalation management, and ensure timely resolution
• Coordinate customer resources during incident/accident recovery and manage post-recovery customer care
• Lead project initiation, team setup, resource planning, and performance management
• Ensure delivery quality, execution planning, and adherence to timelines
• Collaborate with Key Account stakeholders to ensure closure of high-risk items (e.g., EOS/license-related risks)
• Ensure compliance with network quality, security standards, and safety regulations (EHS)
• Manage spare parts delivery, inventory control, and overdue material tracking, ensuring cost and quality efficiency

Education Requirements

• Bachelor’s degree in Telecommunications, Electronics, or Communication Engineering