We're hiring on behalf of a Haystack partner!
The Role
• Support strategic planning and personnel administration for the Operations Section, collaborating with Service Delivery, Architecture, and Security teams.
• Mentor network operations engineers, guiding them in the practical application of current and emerging technologies, agile IT, ITIL, and continuous improvement practices.
• Act as "queue managers" during shift lead duties, ensuring efficient assignment and timely resolution of escalated issues to meet SLAs.
• Maintain and troubleshoot network infrastructure devices and systems, ensuring high availability and end-to-end visibility using tools like Grafana, Cisco StealthWatch, and PerfSonar.
• Provide maintenance and patching for DWDM circuits (fiber rings) to ensure backbone redundancy and meet stringent network availability service levels.
• Collaborate with the Network Architecture team to identify and recommend Software Defined Networking (SDN) solutions for improved automation and zero-touch deployments.
What You'll Need
• High School diploma with either CCIE (Routing and Switching) certification and 5 years of equivalent Data Center operational experience, OR CCNP (Routing & Switching/Data Center) certification and 10 years of equivalent Data Center operational experience.
• Proven experience mentoring network operations engineers on technology application, agile IT, and ITIL practices.
• Ability to obtain and maintain a Public Trust clearance.
• Strong understanding of network infrastructure monitoring and troubleshooting tools.
• Experience with DWDM circuits, Cisco-based wireless LANs, and SCADA network optimization is advantageous.
What's On Offer
• Competitive annual salary ($85,000.00 - $99,403.00) plus a comprehensive benefits package.
• A flexible hybrid work environment.
• Access to a robust Learning & Development platform, including certification preparation.
• Opportunities for training, education, and certification assistance.
Apply via Haystack today!
Key Skills
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- Posted
- May 06, 2026
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Washington DC-Baltimore Area
- Company
- Haystack
Industries
Categories
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3 roles aligned with this opportunity
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