Project Coordinator

Job Description

You will manage and grow relationships with key merchant accounts within the Services industry as part of the Relationship Management portfolio. As the primary point of contact, you’ll play a critical role in understanding your merchants’ businesses, identifying opportunities, and delivering solutions that drive mutual growth.

Responsibilities

• Build and maintain strong, long-term relationships with key merchant partners.
• Act as the main point of contact, proactively engaging to understand business needs, goals, and industry challenges.
• Use consultative selling skills to grow Amex share, relevance, and profitability within your portfolio.
• Partner with senior decision-makers to identify opportunities that improve both merchant and Amex performance.
• Maximize merchant satisfaction by delivering a high-quality, seamless experience.
• Collaborate cross-functionally (marketing, processing, MIS, fraud prevention) to design and deliver tailored solutions.
• Help merchants fully leverage the value of Card acceptance and Amex capabilities.
  
  

Qualifications

• Bachelor’s degree in Accounting, Business Administration, or a related field.
• Excellent written and verbal communication skills in English.
• Excellent relationship management skills
• Strong adaptability, with the ability to manage multiple priorities in a fast-paced, evolving environment.
• Strong business development with a demonstrated ability to grow and expand portfolios through collaboration, influence, and effective negotiation.
• Strong presentation and communication skills
• Demonstrated autonomy, problem-solving, and sound decision-making under pressure.
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.