Software Analyst

Role Responsibilities

• Work with the team to define and optimize business processes
• Work closely with the Product Owner to complete Squad responsibilities
• Coordinate system development and maintenance to ensure smooth operation within the Squad
• Define and maintain knowledge of the business processes, workflows, and use cases of the supported product
• Understand the capabilities, features, and limitations of the supported product
• Support process automation and standardization
• Advise the business on the capabilities of software features
• Advise business users on optimizing business processes
• Elicit new needs through communication with business users
• Evaluate the value of new features and how they meet business needs
• Demonstrate the product, get business feedback, and optimize
• Create epics, user stories, and define expected outcomes for use cases
• Involved in creating and maintaining the Product Roadmap
• Evaluate the business value of backlog items
• Validate proposed solutions and designs
• Communicate and engage with business stakeholders on the activities
• Contribute to ensuring the quality of products and other deliverables
• Manage and monitor the Squad's budget and performance
• Follow company's governance process
• Vendor management as required
• Release preparation (e.g. submitting documentation to Release Management, conducting reviews, etc.)
• Create tickets in Silva and get approval in review meetings
• Handle incidents (single point of contact to the business), supporting Developers in finding and fixing root causes
• Create System Requirements Specifications (if required)

Required skills and experience   

• Be able to understand what the supported product should be
• Be able to support the realization of user needs and business goals
• Be a team player who can work as ONE team with the development team and business stakeholders

Soft skills

• Communication and persuasive skills to be able to challenge business requirements
• Ability to work in a multinational environment
• Problem-solving skills