Business Intelligence and Analytics Specialist

About Us

AloTech/Call Center Studio is the world’s first contact center software built entirely on Google. We offer clients a 360 digital transformation, bridging the gap between contact centers and cutting edge communication technologies, freeing contact center agents from their cubicles.

We take pride in being one of the best B2B SaaS providers and are now looking to expand our team.

How We Work

We love our community, so we make sure that we have plenty of events where we get together and catch up! We empower ownership and proactivity and, whenever in doubt, to take action and initiative instead of waiting along.

Position Overview

We are looking for a versatile Data Analyst / BI Specialist with strong proficiency in BI Tools, SQL, GCP, ETL services, and Python. In this role, you will not only design and implement business intelligence solutions but also work on projects that leverage LLM (Large Language Model) services, particularly OpenAI and BigQuery ML. You’ll collaborate closely with our team to develop and optimize data-driven solutions that support the organization’s evolving analytical and reporting needs.

Key Responsibilities

• Create and maintain dashboards, data models, and reports using Google’s Data Studio
• Ensure data accuracy, performance, and reliability across various reporting environments.
• Develop ad-hoc reports using SQL
• Utilize Google Cloud Platform (e.g., BigQuery, CloudSQL) to architect and manage robust ETL/ELT pipelines.
• Develop, test, and maintain Python scripts for data ingestion, transformation, and automation.
• Integrate Python-based solutions with third-party APIs and services.
• Partner with business units to identify analytical requirements and shape data solutions aligned with company objectives.
• Communicate technical insights to non-technical stakeholders clearly and effectively.
• Maintain clear, comprehensive documentation of data processes, BI solutions, and LLM integration strategies.
• Adhere to data privacy and security protocols, ensuring compliance with organizational policies.

Qualifications

• Bachelor’s degree in a related field (Computer Science, Engineering, Mathematics, etc.).
• Minimum 3 year of experience in BI, data analysis, or a related function.
• Experienced in SQL for complex data manipulation and queries.
• Experienced with BI tools (e.g., Power BI, Data Studio).
• GCP knowledge (BigQuery, CloudSQL) and experience with ETL/ELT processes.
• Python skills for analyzing, data manipulation, automation, and API integrations.
• Interest or experience in working with LLMs (OpenAI, Gemini, etc.) is a major plus.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills in English.
• Collaborative, team-oriented mindset.
• Effective time management and ability to meet deadlines.
• Detail-oriented and solution-driven.

What We Offer

• The equipment and tools you need to excel in your profession.
• Health insurance.
• Meal Card.
• IKEA gift card.
• A flexible hybrid work model.(İstanbul Based)