Senior Product Manager

“We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an important part of this ever-transformational journey?

At HCLTech Australia, we value the unique perspective and contributions of all individual people to apply for this role.”

Location: Sydney

We are seeking a highly experienced Senior Product Manager to own and drive the end-to-end product strategy for merchant acquisition, onboarding, and lifecycle servicing across card and EFTPOS payments in the Australian market.

This role requires deep expertise in payments, merchant acquiring, compliance, and digital onboarding, along with strong stakeholder engagement across banks, PSPs, fintechs, and internal leadership teams.

Key Responsibilities

Product Strategy & Ownership

• Own and lead end-to-end product strategy for merchant acquisition, onboarding, and servicing
• Define product vision, roadmap, and investment priorities aligned with:
• Banks
• Payment Service Providers (PSPs)
• Merchant segments (SME, enterprise, platforms)

Stakeholder Management

Engage with:

• Banks, acquirers, fintechs
• Card schemes (Visa, Mastercard, eftpos)
• Internal sales, architecture, and delivery teams
• Influence product direction through executive-level communication

Regulatory & Compliance

Drive compliance across onboarding and servicing journeys:

• AUSTRAC AML/CTF
• PCI DSS
• RBA guidelines
• Scheme mandates
• Ensure robust risk management and governance frameworks

Market Intelligence & Growth

Lead:

• Competitor analysis
• Regulatory scanning
• Value proposition development
• Business case creation
• Identify opportunities to improve:
• Merchant conversion
• Time-to-value (TTV)
• Servicing efficiency

Leadership & Delivery

• Mentor and guide Product Managers and Business Analysts
• Foster a product-centric, outcome-driven culture
• Champion Agile product delivery models with measurable outcomes

Key Deliverables

• Scalable digital onboarding journeys
• Improved merchant acquisition and conversion metrics
• Strong compliance and risk frameworks
• API-driven, modular product capabilities

Skills & Experience Required

Domain Expertise

• 12–15+ years in banking or payments
• Deep expertise in:
• Merchant acquiring
• Onboarding & servicing
• Strong understanding of Australian payments ecosystem:
• Visa, Mastercard, eftpos
• Acquirers, PSPs, gateways

Product & Technical Expertise

• Proven experience designing and scaling digital onboarding journeys:
• KYC / KYB
• Underwriting
• Risk checks
• Integrations
• Strong background in product strategy and go-to-market execution
• Experience with:
• Platforms, APIs, modular services
• API-first and microservices architectures

Compliance & Risk

• Strong knowledge of:
• AML/CTF (AUSTRAC)
• PCI DSS compliance
• Merchant risk frameworks
• Scheme regulations

Delivery & Stakeholder Skills

• Strong requirements engineering capability
• Ability to convert business + regulatory needs into scalable products
• Exceptional:
• Stakeholder management
• Executive communication
• Storytelling

Ways of Working

• Experience in Agile, product-led delivery environments
• Hands-on collaboration across business, tech, and operations teams

Ideal Candidate Profile

• Payments domain expert (merchant acquiring focus)
• Strong product strategist + execution leader
• Deep understanding of compliance-driven onboarding journeys
• Proven ability to work with complex ecosystems (banks, schemes, regulators)
• Comfortable operating at senior leadership level

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees

• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

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