Information Technology Support Engineer

Desktop Support Engineer (Onsite – Grazz Austria

Hi Everyone,

We are currently hiring for a Desktop Support Engineer to join our team in Bonn Mainzer Straße 34

🔹 Location: Grazz Austria

🔹 Work Mode: Onsite 5 days a week for half day support not full day

🔹 Contract Type: Self-employed (B2B)

🔹 Language Requirement: German (B2–C1) + Good English

Job Responsibilities:

• Provide L1/L2 desktop support (remote & onsite)
• Troubleshoot hardware, software, and application issues
• Manage and update tickets in the helpdesk system
• Perform break-fix support and fault resolution
• Install, configure, and support Windows OS & MS Office
• Support printers, laptops, desktops, and peripherals
• Basic support for Mac OS (Apple devices)
• Diagnose network connectivity issues using standard tools
• Perform preventive maintenance on IT equipment
• Coordinate with vendors for complex issues (e.g., AV systems)

Required Skills & Experience:

• 2–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10,11 & Office 365
• Experience with Active Directory & Group Policies (GPOs)
• Familiarity with ticketing tools and ITIL processes
• Knowledge of hardware troubleshooting & installations
• Basic understanding of networking, servers, and telecom
• Experience with mobile device management (iOS/Android)
• Good communication and problem-solving skills

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field
• Certifications like CompTIA A+ / MCP are a plus

If you are interested or know someone suitable, feel free to reach out or apply.