End User Support Specialist

Desktop Support Engineer (Onsite – Austria

Grazz

Hi Everyone,

We are currently hiring for a Desktop Support Engineer to join our team in Austria

Grazz

🔹 Location: Austria

Grazz

🔹 Work Mode: Onsite (5 days a week)

🔹 Contract Type: Self-employed (B2B) no visa support will be provided

🔹 Language Requirement: German B2+C1 with Good English

Job Responsibilities:

• Provide L1/L2 desktop support (remote & onsite)
• Troubleshoot hardware, software, and application issues
• Manage and update tickets in the helpdesk system
• Perform break-fix support and fault resolution
• Install, configure, and support Windows OS & MS Office
• Support printers, laptops, desktops, and peripherals
• Basic support for Mac OS (Apple devices)
• Diagnose network connectivity issues using standard tools
• Perform preventive maintenance on IT equipment
• Coordinate with vendors for complex issues (e.g., AV systems)

Required Skills & Experience:

• 2–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 7–10 & Office 365
• Experience with Active Directory & Group Policies (GPOs)
• Familiarity with ticketing tools and ITIL processes
• Knowledge of hardware troubleshooting & installations
• Basic understanding of networking, servers, and telecom
• Experience with mobile device management (iOS/Android)
• Good communication and problem-solving skills

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field
• Certifications like CompTIA A+ / MCP are a plus If you are interested or know someone or suitable, feel free to reach out or apply.