Operations Analyst

We are a global reinsurance company & we are locating to Bucharest. In fact, the work we do goes far beyond reinsurance – it’s about building resilience in a world of uncertainty.

As a global leader in risk management, we apply the ‘Art and Science of Risk’ to help societies withstand shocks, close protection gaps, and adapt to emerging threats such as climate change and cyber risk. With headquarters in Paris, a presence in 38 offices worldwide, operations in over 160 countries, and a reputation for innovation, sustainability, and integrity, we empower our clients – and our people – to shape a safer, more secure future.

At our brand-new Shared Business Platform (SBP) in Bucharest, we offer a dynamic environment where career growth is actively supported through internal mobility, globally recognized certifications, and continuous professional development. We value work–life balance, offering flexible work arrangements and wellbeing initiatives that help you thrive both personally and professionally.

Now, let’s explore this exciting opportunity so you can be part of our mission.

Short Summary

The SBS Operations Analyst will play a critical role in supporting the efficiency, accuracy and effectiveness of SBS insurance operations. They will support the SBS Operations team with analysis, process mapping, reporting, regulatory compliance and documentation.

Job Summary

The Business Solutions (SBS) team operates within the company as part of its specialty insurance and reinsurance activities. The SBS Operations team provide support of day-to-day operational tasks, production of internal and external reports, process improvement and system enhancements.

• The SBS Operations Analyst will support the SBS Operations team with the following:
• Review, update and create process documentation.
• Centralization of business-as-usual (BAU) reporting to Bucharest team, including creating documentation where necessary.
• Support the Syndicate timetable which will include Month Close, Regulatory Returns, Analytical Segmentation or Operational Management Reporting.
• Support with process improvements.
• Support the team with defining and monitoring KPIs and proactively highlight risks or service gaps.
• Analyze operational data to identify trends, inefficiencies, and improvement opportunities
• Propose enhancements to improve accuracy, reduce cost, and increase operational throughput.
• Ensure operational practices comply with regulatory standards, company policies, data protection, and audit requirements.
• New Line of Business onboarding.
• Operational Resilience support.
• Contribute a business perspective where new technologies could advance the company's analytical advantage which include but is not limited to Palantir, Azure DataBricks, Spark, Use/Integration/Build of AI Models.

Key duties and responsibilities

• Analyze end‑to‑end insurance operations across underwriting, policy administration, claims, and renewals.
• Identify process gaps, bottlenecks, and opportunities for automation or optimization.
• Collect, validate, and interpret operational and insurance-related data (e.g., loss ratios, turnaround times, performance metrics).
• Work with data, finance, and actuarial teams to ensure accurate data flows and reporting integrity.
• Support the implementation and optimization of core systems (e.g. Xuber, Open Box+, UP, Omega) platforms.
• Identify emerging risks and propose mitigation strategies.
• Help prepare documentation for regulatory reviews, audits, and internal governance activities.
• Partner with all teams (e.g. underwriting, claims, product, finance) to streamline processes and support business objectives.
• Assist project managers in delivering operational initiatives and organizational changes.

Required experience & competencies

• Data visualization tools like Tableau/Power BI/SQL
• Good abilities to analyze, synthesize and present to others.
• Be dynamic, curious, autonomous and proactive.
• Ability to pay attention to details, be creative, and appreciate designing new systems and following them up until they are implemented.
• Good knowledge of the Lloyds of London Market is a bonus

Required Education

• Degree or higher education diploma (Bachelor or higher) in Business Management, Economics, Computer Science or related degree