HR Manager

HR Manager – Key Tasks & Duties

(FinTech / Payment Services Company – aligned with Oman Ministry of Labour & Central Bank of Oman expectations)

Recruitment & Staffing

• Prepare and publish job vacancies.
• Screen CVs and shortlist candidates.
• Conduct interviews and coordinate hiring approvals.
• Prepare employment offers and contracts.
• Manage onboarding and induction processes.
• Coordinate visa and labour clearance procedures for expatriate staff.
• Ensure Omanization targets are achieved.

Employee Records & HR Administration

• Maintain employee files and HR records.
• Update HRMS and attendance systems.
• Track employee leave, overtime, and absences.
• Prepare employee letters (salary certificates, NOCs, warnings, etc.).
• Maintain confidentiality of employee information.
• Renew labour cards, visas, and official HR documents on time.

Payroll & Benefits

• Prepare monthly payroll inputs.
• Verify attendance, overtime, deductions, and allowances.
• Ensure salary payments comply with WPS requirements.
• Manage employee insurance and benefits.
• Calculate end-of-service benefits and final settlements.
• Coordinate annual leave and employee entitlements.

Compliance & Labour Law

• Ensure compliance with Oman Labour Law and Ministry of Labour regulations.
• Maintain updated HR policies and employee handbook.
• Handle disciplinary actions and investigations.
• Support internal and external audits.
• Ensure compliance with company code of conduct and confidentiality requirements.
• Maintain proper documentation for inspections and audits.

Performance Management

• Coordinate employee performance evaluations.
• Monitor probation periods and confirmations.
• Support managers in setting KPIs and objectives.
• Identify training and development needs.
• Support employee engagement and retention initiatives.

Training & Development

• Organize staff training programs.
• Conduct induction and compliance awareness sessions.
• Maintain training attendance and records.
• Coordinate AML/CFT, cybersecurity, and compliance training required for fintech operations.

Employee Relations

• Handle employee grievances and complaints.
• Resolve workplace conflicts professionally.
• Conduct exit interviews.
• Promote positive workplace culture and employee wellbeing.
• Advise management on HR matters and employee relations risks.

Regulatory & Governance Support

• Support HR compliance related to Central Bank of Oman expectations for regulated entities.
• Ensure fit-and-proper checks for sensitive positions.
• Support confidentiality, ethics, and information security awareness.
• Coordinate HR documents required during regulatory reviews and audits.
• Maintain segregation of duties and governance standards in HR operations.

Reporting

• Prepare monthly HR reports and headcount reports.
• Track recruitment status and turnover rates.
• Report Omanization statistics.
• Maintain HR KPIs and workforce analytics.
• Prepare management reports related to staffing and HR compliance.

Qualifications & Certifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 5–7 years of HR experience, preferably within FinTech, Banking, or regulated industries.
• Strong knowledge of Oman Labour Law and Ministry of Labour regulations.
• Experience handling Omanization, payroll, employee relations, and HR operations.
• Familiarity with Central Bank of Oman compliance requirements is an advantage.
• Professional HR certifications such as CIPD, SHRM, or PHR are preferred.
• Strong communication, organizational, and problem-solving skills.