Senior System Engineer - Nol Digital Systems Operations

Job Purpose:

Deliver secure and high-performance infrastructure solutions for Nol systems by designing and maintaining architecture that supports operational continuity, business integration, and future scalability across RTA’s digital ticketing environment.

Key Responsibilities:

• Design infrastructure and solution architecture in line with RTA’s technology strategy and integration needs.
• Analyze performance forecasts and conduct capacity planning to ensure scalability and continuity.
• Contribute to departmental risk registry and implement mitigation plans for infrastructure related risks.
• Maintain and support ACS infrastructure to ensure uninterrupted services and high system availability.
• Ensure optimal Nol system performance and compliance through routine health checks, API/SDK integration with RTA/internal partners, coordination with PTOs/vendors, and preparation of incident and performance reports.
• Support operational excellence and knowledge transfer by maintaining system manuals, guidelines, providing training, and liaising with PTO stakeholders and third-party partners accepting Nol payments for seamless operations.
• Execute security controls, implement fixes from penetration tests, and ensure compliance with audit standards.
• Manage regular disaster recovery drills, backup/restore processes, and submit quarterly KPI reports.
• Maintain BIA and BCP plans to ensure preparedness for infrastructure and service disruptions.
• Perform troubleshooting, root cause analysis, and resolution of technical incidents affecting Nol systems.
• Review architecture and software specifications to ensure alignment with RTA standards and best practices.
• Guide customer journey mapping and prototype design to improve service usability and experience.
• Conduct data analysis for issue resolution, fraud detection, and enhancements to digital systems.
• Implement ISO 20000-aligned IT service capabilities and support project execution as per PMO guidelines.
• Work involves both office tasks and field visits to transit sites for inspections and system testing.
• Requires adherence to safety protocols in operational environments.

Qualifications & Experience:

• Bachelor degree in engineering or information system.
• Minimum 3 years of experience with Masters or 5 years of experience with Bachelors

Preferred Certifications:

Project Management Professional, ITIL Foundation

Key Skills & Competencies:

• Strong knowledge of IT System and Infrastructure Management
• Excellent stakeholder management and communication skills
• Strong analytical, reporting, and problem-solving capabilities
• Ability to work in a dynamic, fast-paced technology environment