Lead Observability & SLI Engineer

We are seeking a Lead Observability & SLI Engineer to design and implement observability and Service Level Indicators (SLIs) for real-time distributed platforms. This role focuses on engineering meaningful telemetry, embedding SLI checks into CI/CD and turning metrics, logs and traces into actionable reliability insights. Please note this is an engineering role, not a traditional Ops or monitoring setup position.

Feel free to work remotely from anywhere across Latvia or connect with colleagues at our Riga office.

Responsibilities

• Define and validate SLIs/SLOs for real-time platform services (EFX / RDD / ECB)
• Embed SLI checks and observability gates into CI/CD and GitOps workflows
• Build end-to-end platform insights by correlating metrics, logs and traces
• Improve telemetry instrumentation across distributed services
• Support incident analysis and root cause identification using telemetry data
• Deliver production-ready observability components with SRE teams

Requirements

• 5+ years of hands-on experience with SLIs/SLOs (p95/p99 latency, error rates, error budgets)
• Deep understanding of observability signals (metrics, logs, traces) and how they work together
• Background in integrating observability into automated pipelines (CI/CD, GitOps)
• Expertise in OpenTelemetry, Prometheus, Grafana or similar tools such as Datadog
• Cloud-native proficiency in Kubernetes, containers, Terraform and Helm
• Strong system-level reasoning and troubleshooting skills
• Upper-Intermediate English language proficiency (B2)

Nice to have

• Proficiency in Python or NodeJS (production code, not just scripting)

We offer

• Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years.
• Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies.
• World-Class Clients: Work closely with 340+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact.
• Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices.
• GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys.
• Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life.
• Hybrid Setup: The flexibility to work from any location in Latvia, whether it's your home or our office in Riga.
• Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more.

Salary range €4.2K-€6K gross, based on your experience and interview results.

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.With offices in 55+ countries, EPAM has grown in Latvia to over 150+ talented innovators in 4 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us.