Network Support Engineer

About the Role

We are looking for a Network Support Engineer to join our growing infrastructure and operations team. In this role, you will support enterprise network and infrastructure environments for international customers across multiple industries.

You will work in a dynamic technical environment focused on networking, security, infrastructure operations, troubleshooting, and customer support. The ideal candidate is passionate about enterprise networking technologies, infrastructure operations, and delivering reliable technical solutions in complex IT environments.

This is a hands-on operational role where you will collaborate with internal teams, customers, vendors, and third-party engineers to ensure stable, secure, and efficient IT infrastructure services.

Technical training will be provided.

Key Responsibilities

• Act as the second-line technical support for customers, responding to queries, diagnosing issues, and ensuring timely resolutions through the helpdesk ticketing system.
• Assist with the setup, configuration, and ongoing maintenance of servers, storage systems, desktops, audio-visual equipment, printers, software, networks, routers, switches, firewalls, wireless controllers, access points (APs), and CCTV systems.
• Perform fault diagnosis, collect logs, and collaborate with system and equipment providers to resolve issues.
• Coordinate and manage 3rd-party engineers for onsite troubleshooting at customer locations.
• Oversee asset and resource management, including the delivery of equipment.
• Travel within Europe may be required.
• Ensure adherence to network security protocols and data protection processes.
• Work 8-hour shifts within the 09:00 to 21:00 window.
• Hybrid work model, with occasional presence at the Cluj-Napoca office (candidate must be based in Cluj-Napoca or within commuting distance).

Qualifications and Experience

Networking and Security

• Strong knowledge of OSI and TCP/IP models.
• Experience with optical fiber, structured cabling, and LAN switch technologies (VLAN, STP, EtherChannel, Trunking, etc.).
• Proficiency in networking technologies like MPLS, BGP, OSPF, ISIS, QoS, ACLs, VPNs, SDN, and AAA.
• Expertise in Huawei routers, switches, and firewalls, including setup, configuration, and troubleshooting.
• Experience with Fortinet firewalls and related security configurations.
• Experience with VPN technologies (site-to-site, client-to-site, IPsec, SSL VPN).
• Experience with Wireless LAN Controllers (WLC) and Access Points (APs), including deployment, configuration, management, and troubleshooting of wireless networks.
• Familiarity with network monitoring tools for performance management, troubleshooting, and capacity planning.
• Preferred certifications: CCNA, CCNP, or equivalent.

CCTV and Surveillance Systems

• Experience with Hikvision CCTV systems, including configuration, monitoring, troubleshooting, and maintenance of cameras, DVRs/NVRs, and network integration.

Hardware Expertise

• Experience with major server brands (Huawei, Lenovo, Dell, HPE) for tasks such as firmware upgrades, management module configuration, RAID setup, hardware installation, and operating system installation (Windows, Linux, ESX).
• Knowledge of mainstream storage systems (Huawei, Lenovo, Dell EMC, HPE, NetApp), including accessory installation, firmware updates, RAID setup, LUN configuration, and host mapping.
• Experience with Brocade SAN switches, including initial setup and zoning configurations.

Virtualization

• Proficient with VMware vSphere (ESX installation, vCenter configuration, virtual networks, storage, clusters, and VM creation).
• Skilled in Microsoft Hyper-V (Hyper-V installation, SCVMM setup, virtual networks, storage, clusters, and VM creation).

Operating Systems

• Expertise in Windows and Linux OS, including user/permission configuration, network setup, and domain services.
• Experience with Windows roles and services (Active Directory, File Server, DFS, NTP, KMS, etc.).

Why work with us?

·      Exposure to modern, high-performing work practices

·      Attractive salary package

·      Flexible schedule and remote work policy

·      Premium private healthcare services

·      Meal tickets

·      Relaxed and friendly atmosphere

·      Career growth opportunities in a professional environment

Note: By applying to this job, you agree that your personal data will be processed by Neusoft and may be shared with Neusoft’s partners for recruitment purposes, including but not limited to profile evaluation, interviews, and technical assessments, in compliance with applicable data protection laws.