Reporting & Analysis Assistant Specialist

Get ready to take your place on n11, an open market platform has made valuable contributions to the e-commerce sector since its establishment by bringing more than 330 thousand registered business partners to customers.

We are looking for "Reporting & Analysis Assistant Specialist” to join our team in Operation Department.

Who are you

• Manage end-to-end reporting and analytics processes for CX, Customer, and Seller Support teams
• Develop and continuously improve operational performance dashboards (daily / weekly / monthly)
• Conduct data analysis to generate actionable insights and share findings with relevant stakeholders
• Analyze core metrics such as NPS, CSAT, FCR, and AHT to identify improvement opportunities
• Interpret large datasets to proactively identify trends, issues, and areas of opportunity
• Develop automation and AI-powered solutions to reduce manual work and improve efficiency
• Collaborate closely with business units to understand needs and deliver fast, effective solutions
• Prepare clear, concise, and impactful presentations for senior management

What you'll do

• Recent graduate or up to 2 years of experience in a related field
• Strong analytical thinking skills with a passion for working with data
• Familiarity with data validation and data quality control processes
• Basic understanding of KPI definition and metric design
• Knowledge of data modeling and basic statistics (average, distribution, correlation, etc.)
• Good command of Excel / Google Sheets (advanced proficiency is a plus)
• Interest in or basic knowledge of SQL, Python, Power BI, or Tableau
• Eager to learn AI, automation, and emerging technologies
• High learning agility, adaptable, and open to continuous development
• Proactive, accountable, and driven by a mindset of continuous improvement
• Strong communication and collaboration skills
• Dynamic, solution-oriented, and highly organized in follow-up and execution
• Detail-oriented while maintaining a strong understanding of the bigger picture

As n11, we care about your Personal Data Security. Please find the Personal Data Protection Information Notice from the link below.

https://n11scdn1.akamaized.net/custom/aydinlatma-metni/People-Aydinlatma-Metni.pdf