Network Support Engineer

🚀 We Are Hiring: Network Support Engineer (L2/L3) – Cisco | Security | WiFi

We are looking for an experienced Network Support Engineer with a strong focus on network security, WiFi, and Cisco infrastructure for a major enterprise environment.

This role sits functionally between L2 and L3 support and requires a hands-on engineer who enjoys operational network support and troubleshooting in complex environments.

📍 Location: Hybrid (initially full onsite, afterwards minimum 2 days onsite)

📅 Start Date: ASAP

⏳ Full-time and long-term assignment

🗣 Languages: Dutch & English required | French is a plus

🔎 Role Overview

You will be responsible for analyzing and resolving network incidents impacting business operations within a large-scale, secure enterprise environment. You take full ownership of incidents from analysis to resolution and collaborate closely with network and security teams.

⚙️ Key Responsibilities

• L2/L3 troubleshooting of Cisco switches and routers

• Resolve network and security-related incidents

• Cisco ISE: verify policies, troubleshoot authentication and access issues

• WiFi monitoring & troubleshooting : using Cisco Catalyst, resolve connectivity and performance issues

• Configure and troubleshoot Cisco Wireless LAN Controllers (WLC)

• Troubleshoot Cisco AnyConnect VPN and remote access issues

• Participate in incident calls and crisis meetings

• Execute and follow up on network changes

• Document solutions and structural improvements

• Escalate correctly to L3 teams with clear analysis and context

🛠 Essential Technical Environment

• Cisco Routing & Switching

• Cisco Identity Services Engine (ISE)

• Cisco Catalyst (WiFi monitoring focus)

• Cisco Wireless LAN Controller (WLC)

• Cisco AnyConnect

• LAN / WAN / WiFi

• Network monitoring & troubleshooting tools

• ITIL (Incident & Change Management)

✅ Must-Have Profile

• Minimum 3 years of experience as a Network Engineer (L2 or higher)

• Strong hands-on Cisco troubleshooting experience

• Experience in enterprise environments

• Strong understanding of network security, authentication & access management

• Able to work under pressure during critical incidents

• Strong sense of ownership and responsibility

➕ Nice to Have

• Experience in regulated or critical environments

• Knowledge of additional firewall/security solutions

• French language skills

🎯 What Matters Most

• Professional and reliable attitude

• Active involvement during critical incidents

• Clear communication with both technical and non-technical stakeholders

• Discipline in documentation, planning, and collaboration