Digital Banking Customer Journey Expert –Web

Digital Banking Customer Journey Expert – Web

We are looking for an “Digital Banking Customer Journey Expert - Web” in Digital Banking Group, within our Web team, knowing that you will be responsible for adding value to our retail customers’ innovation and digitalization journey and providing differentiated customer experience on both online banking and Public sites;

If you think you have the following qualifications;

• Bachelor’s degree (preferably from, Industrial Engineering Economics, Business Administration)
• +4 year of experience in product development in technology-driven companies, fin-techs, banks, telco, etc.
• Good at communication and coordination, team-work, analytical thinking, highly motivated, multi- task and result and detail oriented personality
• Strong quantitative, analytical, and problem solving
• Coordinates multiple initiatives simultaneously in ever-changing environment
• A learner mindset with willingness to try new approaches, innovate, and improve
• Open-minded with perfect knowledge of new technologies
• Good command of MS office programs
• Good command of written and verbal English and Turkish

If you think you may take charge of the following responsibilities;

• Drive cross-functional digital projects working directly with designers, developers to conceptualize, build, test and realize products
• Identify and analyze needs for new digital products and processes
• Follow key emerging digital technologies, channels, trends and best practices and use cases
• Understand customer expectations and translate customer needs into digital products and solutions
• Improve existing digital products and processes
• Communicate and coordinate projects with related business lines and IT teams

What We Offer:

At ING, we believe your work should inspire and fulfill you. That’s why we prioritize every detail to ensure you have an exceptional experience:

You First Become Your True Self, Then an INGer:

• Flexible and hybrid working models, including remote options every third week of the month and during summer.
• 14 days of welcome leave in your first year—don’t wait to pursue your dreams!

Continuous Growth and Development:

• Access to global and local learning opportunities through ING Academy, LearnUp, and certification programs with leading universities.
• Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.
• Flexible career experiences await you through Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (Çifte Kariyer), Turuncu Misafir, and Global STA/LTA programs, designed to enhance your skills and broaden your experience across different teams, departments, and international locations.
• When you step into a managerial role at ING, our exclusive RISE Leadership Program empowers you to lead with confidence. Centered around technology and people, RISE equips ING leaders with advanced skills and a strategic mindset to navigate and thrive in a dynamic environment.

A Dynamic and Supportive Work Environment:

• An informal and collaborative culture where your ideas and innovations are valued.
• Social clubs, celebrations, and events to help you balance work and fun.

We Care About You:

• Comprehensive health insurance for you and your loved ones.
• Private pension plans to help you achieve your future goals.
• On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.

At ING, we’re dedicated to helping you achieve your goals by embracing flexibility, growth, and innovation.

For more information about our Orange Culture, click here now:

https://www.youtube.com/watch?v=AHJ-yC43Tnc

If you want to do your thing and explore the life while working don’t miss this opportunity!

Candidates are expected not to share any sensitive personal data.