Network Operations Center Engineer

2nd Line NOC Engineer

Salary: £50,000

Location: Remote

Shift Pattern: 12-hour shifts (2 days, 2 nights, 4 off)

About the Company

A leading provider of secure and connected digital infrastructure solutions, empowering organizations worldwide to enhance their network security and connectivity. As part of our ongoing growth, we are seeking a talented Network Engineer to join our dynamic Services Team. This is an exciting opportunity to collaborate with industry-leading vendors and a team of skilled professionals dedicated to delivering exceptional service.

About the Role

You will be instrumental in ensuring the reliability and performance of customer networks. Operating within a Managed Service Provider (MSP) environment, you will monitor, maintain, and troubleshoot ISP and enterprise networks for multiple clients. This role requires a proactive mindset, technical expertise, and a passion for problem-solving to resolve incidents, optimize performance, and implement continuous improvements.

Key Responsibilities:

Network Monitoring & Incident Management:

• Monitor network infrastructure using advanced tools to ensure optimal performance.
• Diagnose and resolve network issues affecting availability and reliability.
• Respond promptly to alerts, escalating unresolved issues appropriately.

Ticket Management:

• Handle incidents, problems, and change requests using ticketing systems.
• Maintain comprehensive and up-to-date ticket documentation.
• Prioritize tickets to meet service level agreements (SLAs).

Troubleshooting & Root Cause Analysis:

• Perform diagnostics, testing, and troubleshooting of network incidents.
• Conduct root cause analyses and propose preventive measures.

Change Management & Maintenance:

• Participate in scheduled maintenance and network upgrades.
• Document actions and adhere to change management protocols.

Customer Support & Communication:

• Act as a primary point of contact for customer technical queries.
• Provide clear and timely updates during incidents or maintenance.

Service Improvement & Reporting:

• Generate reports on network performance and operational metrics.
• Identify areas for service enhancement and propose optimizations.

Required Skills and Experience

• Strong understanding of IP, OSPF, BGP, and MPLS networks.
• Familiarity with Carrier Ethernet (e.g., MEF2.0/3.0) and optical technologies (CWDM/DWDM).
• Exposure to GPON/XGSPON access networks.
• Experience with ticketing systems (e.g., Salesforce, ServiceNow) and monitoring tools (e.g., SolarWinds, Nagios).
• Knowledge of Adva, SmartOptics, Nokia, or Ciena equipment is advantageous.
• ITIL certification or experience working with ITIL processes is desirable.
• Juniper or Cisco Specialist/Professional-level certifications are a plus.
• Strong communication skills and a proactive approach to problem-solving.

Benefits

• Remote working environment with structured shifts.
• Opportunities to work with cutting-edge technology and leading vendors.
• Free Training and Development Opportunities.
• A collaborative team culture that fosters learning and growth.
• The chance to contribute to the development of secure, connected networks for a diverse range of clients.
• Life Assurance.
• Health Insurance.