Network Operations Center Engineer

NOC Engineer | Remote | £40-£50k (Including Shift Allowance) | 2x Days on 2x Nights on, 4 days off

Location: Remote

Shift Pattern:

Days: 7am-7pm

Nights: 7pm -7am

Role Overview:

As a NOC Engineer you will be critical to customer support processes. In this role, you will be responsible for the proactive monitoring, maintenance, and troubleshooting of UK-based ISP & Enterprise networks, ensuring optimal performance and reliability. You will be working for an MSP who support a multitude of customers, and you will play a key part in providing 24/7 coverage and support for them. You will also play a critical role in maintaining service availability, resolving incidents, and improving the overall network operation.

Key Responsibilities:

• Monitor network infrastructure (routers, switches, firewalls, servers) using various NOC tools.
• Identify, troubleshoot, and resolve network issues affecting service availability, performance, and reliability.
• Respond to alerts and notifications to ensure incidents are resolved promptly within defined SLAs.
• Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed.
• Ensure all tickets are updated in a timely manner.
• Conduct initial diagnostics, network testing, and troubleshooting for any detected or reported incidents.
• Perform root cause analysis for recurring network issues and recommend improvements or solutions.
• Participate in scheduled maintenance windows, supporting planned network changes and upgrades.
• Provide clear and professional communication with internal teams and external clients during incidents or outages.
• Provide daily, weekly, and monthly reports on network performance, incidents, and operational metrics.
• Identify areas for service improvement, including automation opportunities and tool enhancements.

Key Skills & Experience:

• Good understanding & hands on experience of working on IP, OSPF, BGP and MPLS based networks, ideally Juniper focussed.
• Good understanding of Carrier Ethernet MEF2.0 & MEF3.0 concepts such as Eline, ELAN, etc.
• Good understanding of optical CWDM and DWDM technologies.
• Good understanding of optical splitter/combiner filters.
• Exposure to GPON & XGSPON access networks.
• Good experience with ticketing systems such as salesforce, ServiceNow, NetAdmin etc.
• Efficient in handling ticketing queues.
• Knowledge of network monitoring tools such as SolarWinds, Nagios, Zabbix, or similar.
• Hands on experience of working with Adva, SmartOptics, Nokia or Ciena kit would be an advantage.
• Hands-on experience of building and maintaining Dell/HP servers.
• Experience working with ITIL methodology and meeting SLAs.
• Juniper or Cisco Specialist/Professional level certifications.
• Excellent verbal and written communication skills.