DevOps Manager

Role: DevOps Manager - Cloud Platform & SaaS Infrastructure

Location : Greater London, UK

Position Type: Permanent - Hybrid

Start Date: ASAP

Salary : £110,000 - £120,000 + Bonus

*** Candidates MUST be eligible for security clearance (UK Passport) only ***

Job Overview:

We are seeking an experienced DevOps Manager to lead a dynamic team responsible for building and maintaining high-performance, scalable cloud platforms that deliver critical SaaS services. This role offers the opportunity to influence the architecture, growth, and operational excellence of the cloud infrastructure, while also driving a culture of continuous improvement within the platform engineering team.

Key Responsibilities:

As the DevOps Manager, you will lead and evolve the platform engineering team, overseeing the development, deployment, and operation of our cloud platforms. Your responsibilities will include:

• Technical Leadership: Provide strategic direction and technical leadership for the cloud platform, focusing on simplifying and accelerating platform operations, scalability, security, and observability.
• Team Building: Lead and grow a world-class team of platform engineers, attracting top talent across global markets. You will play a key role in supporting the expansion of the engineering team in new regions.
• Cross-functional Collaboration: Work closely with Customer Support and Customer Success teams to ensure that customer needs and feedback are central to the evolution of the platform.
• Strategic Planning: Collaborate with senior leadership to align platform roadmaps with business goals, ensuring the platform evolves in line with user needs and market demands.
• Vendor Management & Cloud Governance: Engage with external vendors, drive cloud governance initiatives, and make critical build vs. buy decisions to support platform scalability and operational efficiency.
• Observability & Automation: Develop and execute a comprehensive observability and automation strategy that aligns with business objectives and enhances platform reliability.
• Financial Management: Implement best practices for financial operations and cost governance, ensuring platform performance and quality are delivered with optimal commerciality.

Key Qualifications and Skills:

• Leadership Expertise:
• Proven track record in leading high-performing engineering teams, building a culture of innovation and excellence.
• Strong communication and interpersonal skills, capable of aligning diverse teams and stakeholders from technical staff to executives.
• Passion for mentoring and developing talent, with a focus on nurturing future leaders within the engineering team.
• Experience in cross-team collaboration and influencing the direction of product and system architecture.

• Technical Proficiency:
• 10+ years in engineering leadership roles, with significant experience in managing teams of 10+ engineers and evolving teams through rapid growth and change.
• Strong background in building B2B SaaS products, with expertise in platform engineering and cloud infrastructure.
• Deep experience with Kubernetes, AWS, and classic hosting technologies.
• Familiarity with telephony technologies such as SIP, session border controllers, and related components.

• Hands-on experience with observability tools like Prometheus, Grafana, and Loki.
• Proficiency in GitLab, Docker, Terraform, CI/CD, and various deployment architectures.
• Strong understanding of cloud cost governance, including forecasting and managing cloud infrastructure costs.

• Educational Background:
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

Why Join Us?

This is a unique opportunity to shape the future of a leading cloud platform, driving innovation while working alongside a talented and passionate team. As a key leader in the organization, you will have a direct impact on the platform’s evolution, customer success, and business outcomes. If you are an experienced manager who thrives in dynamic, high-growth environments, we would love to hear from you.