NOC Engineer

NOC Engineer

Work Location - Abu Dhabi

Experience and Qualifications:

• Overall – 5-7 years of experience in the field
• Minimum 2 years of relevant experience working in medium to large size environment
• Minimum 2 years of experience in monitoring tool
• Minimum 2 years experience in system engineering/ IT helpdesk

Summary:

• Perform 12X7 Monitoring, Incidents response, isolation, L1 troubleshooting, and SOP (Standard Operating Procedures) based troubleshooting
• Provide remote and on-site support where necessary to remediate virtual or physical failures or malfunctioning of the monitoring solution.
• Proactively monitor Client IT infrastructure and continuously maintain, automate, and tune monitoring and reporting platforms.
• Timely respond to all alerts, incidents, and outages, and perform necessary isolation and L1 troubleshooting.
• Categorize issues and escalate to appropriate team where necessary.
• Generate and analyze performance reports, for various systems and highlight trends and anomalies to assist higher tier engineers to perform preventive measures.
• Follow-up and document all incidents resolutions and closure comments for future reference and audits.
• Coordinate externally or internally for planned and unplanned activities and confirm services restoration.
• Carry out routine basic maintenance work, upgrades, or other duties assigned.
• Work on varied shifts to perform above mentioned responsibilities.
• 12/7 onsite, 24X7 remote for High Severity Tickets.
• Thorough understanding and experience in key network monitoring and logging protocols, including but not limited to, SNMP, NetFlow, Syslog, WMI.
• Solid understanding in Enterprise infrastructure and services
• Experience in troubleshooting Network, LAN/WAN technologies, VM-Ware, Wintel, Azure and cloud technologies.
• Solid understating in Network and servers operating systems, including Windows, Linux, Cisco IOS NX-OS.
• Thorough understanding and experience in wireless platforms preferably in Cisco and Meraki.
• Solid understanding in OSI and TCP/IP layers
• Strong analytical and troubleshooting skills
• Experience in working within ITIL or similar ITSM frameworks
• Good understating in virtualization and cloud technologies