Processing & Back Office Executive

Key Responsibilities:

Processing Tasks:

· Handle end-to-end processing of new telecom service requests from SMB clients.

· Verify customer documents and ensure compliance with internal and regulatory guidelines.

· Coordinate with the sales team to validate order details and customer information.

· Process service activations, plan changes, upgrades, and disconnections within defined SLAs.

· Track and follow up on pending requests and escalations to ensure timely resolution.

· Maintain accurate logs of processing activities and update internal systems regularly.

Back Office Operations:

· Maintain and organize client data, contracts, and service-related documents.

· Generate regular reports related to order processing, activations, and client onboarding.

· Assist in resolving discrepancies related to customer accounts or documentation.

· Collaborate with cross-functional teams like logistics, billing, and technical support.

· Support audits by ensuring documentation and process compliance.

· Handle internal coordination for smooth delivery of telecom solutions to SMB clients.

Required Skills & Qualifications:

· Bachelor’s degree in Business Administration, Commerce, or related fields.

· 1-3 years of experience in telecom operations, back office, or processing roles.

· Strong attention to detail with excellent data entry and documentation skills.

· Proficiency in MS Excel, CRM tools, and enterprise systems.

· Good communication and coordination skills.

· Ability to work in a fast-paced, process-driven environment.