Customer Service Representative

This is with one of our Banking client.

Daily Responsibilities:

• Spend approximately 80% of your day handling inbound/outbound client calls and 20% managing back-office tasks.
• Switch between front-line phone support and back-office processing as needed throughout the day.
• Review client files and vet documentation using internal systems.
• Communicate with clients to request missing or required information clearly and professionally in English and French.

Tools & Systems:

• Daily use of CART, Synergy, Odyssey, and other internal platforms for file review and client communication.

Must-Have Skills:

• Fluent in English with a clear speaking voice.
• Strong organizational and communication skills.
• High attention to detail and analytical mindset to assess client files accurately.

Nice-to-Have:

• Experience with AML/KYC processes or regulatory documentation review.

About Us:

Collabera is a leading Digital Solutions company providing software engineering solutions to the world’s most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500. {and 59% of the Fortune 50 (could use either stat)}

With Collabera, you

• Will get to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber-Security and Engineering.

• At Collabera you have 80% chances of project extension or redeployment to other clients

• Will have endless opportunities to learn new technologies through our inhouse Training arm – Cognixia.