Operational Excellence Specialist

Who We Are?

We are the technology leader of the aviation and air cargo industry in Turkey! We are an innovative and successful team that does not fit into the mold, constantly enlarges its target and pushes the standards in global competition...

We design and develop technology with the spirit of R&D, where human, engineering and software are the most perfect components. We use trend technologies such as big data, cloud computing, artificial intelligence, fintech, cybersecurity and blockchain which we can compete in the sky. We move forward confidently and successfully with the power of our knowledge and experience into the future.

Obviously, We don't dream too much as “what will happen in the future?”, because we are designing the future from today...

We are a strong team of more than 1700 valuable talents that shed their minds in offices equipped with modern technology in Istanbul, Ankara and Izmir. Team play is our favorite system! We focus on the same goal – winning – and continue to work together with the motivation to achieve this.

If you want to have your name in the success story of a globalizing company, we look forward to your application to the winners team!

About the role:

We are looking for an Operational Excellence Specialist to enhance IT operations efficiency and foster a culture of continuous improvement. In this role, you will analyze processes based on the ITIL framework, identify improvement opportunities, and work to optimize operational performance.

Position located at: Florya - Yeşilköy Office

Qualifications & Skills

• Good level of MS Office Application.
• Knowledge of ITIL or COBIT procedures and its application functions.
• ITIL v3 or v4 certification or proven experience in ITIL processes.
• Experience in data analysis, process modeling, and workflow management.
• Experience with IT Service Management products.
• Technical know-how about IT infrastructure.
• Know-how about IT requirements of an IT support.
• Have an analytical thinking perspective.
• Good communication skill, customer focused and proactive.
• Good analytical, interpersonal and problem-solving skills.
• Good technical documentation and verbal/written communication skills.
• Flexibility and adaptability.
• Creative problem solving.
• Agile learner (continuous learning).
• Can work in a dynamic and fast-paced environment.

Key Responsibilities

• IT Ops. Process Review & Development.
• Challengenging IT Process & Standarts with IT Ops Units.
• Develop and manage ITIL processes (Incident, Problem, Change, Service Management, etc.).
• Responsible for analyzing, configuration, development, integration.
• Supporting and maintaining of service management & monitoring products.
• Analyzing needs and transforming to technical solution.
• ITIL Complince & Development Responsibilities.
• Define, track, and report on key performance indicators (KPIs).
• Service Catalog Management Responsibilities.
• Providing procedures and necessary standards for effectiveness of management systems (ISO 9001, ISO 27001, ITIL, COBIT processes etc.).
• Conducting the necessary analysis and studies to improve.
• Conducting audit coordination.
• Identifying areas of improvement in IT operations.
• Carrying out continuous improvement and efficiency enhancement activities.
• Communicate and publish weekly/monthly Activity Report.
• Contribute to the Improvement of Quality, Service Indicators and Customer Satisfaction processes.
• Deliver quality and process standardization objectives.

Benefits Of Working With Us

In addition to having the opportunity to grow and be challenged, and to be part of a life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration
• Free and subsidized health and wellbeing services
• Discounts on a wide range of products and services
• Career development opportunities
• A buddy who will guide and accompany you during your onboarding process
• A great number of online courses and technical trainings that will support your development
• Personalized development plan for you
• Using CED & Pass Flight for travelling experience with your family
• Support payment for childcare

Be Yourself

We value the unique backgrounds, experiences and contributions that each person brings to our team and encourage and celebrate diversity.

If you would like to get to know more about Turkish Airlines Technology, please follow us on Instagram and LinkedIn;

https://www.instagram.com/turkishairlinstechnology/

https://www.linkedin.com/company/thyteknoloji/