Business Analyst

Job Title: Business Analyst – Insurance / Financial Services

Location: Cherrywood, Dublin 18

Department: Digital Transformation / Business Change / IT

Job Summary:

We are seeking a highly skilled and analytical Business Analyst with proven experience in the insurance or financial services sector to join our team. The successful candidate will play a key role in delivering large-scale digital transformation programmes, working closely with stakeholders to define business needs, shape solutions, and ensure successful implementation of strategic initiatives.

Key Responsibilities:

• Collaborate with business stakeholders, product owners, and technical teams to elicit, document, and validate business requirements.
• Translate business needs into clear functional and non-functional specifications for digital solutions.
• Support the end-to-end delivery of digital initiatives, from discovery and design through to implementation and post-launch support.
• Conduct gap analysis, process mapping, and impact assessments to support change initiatives.
• Facilitate workshops, interviews, and stakeholder meetings to gather insights and drive consensus.
• Work with UX/UI teams to ensure user-centric design and with developers to ensure technical feasibility.
• Support testing and quality assurance by defining acceptance criteria and participating in UAT.
• Ensure alignment with regulatory and compliance standards relevant to the insurance or financial services industry.
• Contribute to the continuous improvement of business analysis practices and tools.

Required Qualifications & Experience:

• Bachelor’s degree in Business, Finance, IT, or a related field.
• 3–7 years of experience as a Business Analyst, with at least 2 years in insurance or financial services.
• Demonstrated experience working on large-scale digital transformation programmes (e.g., customer portals, mobile apps, policy admin systems, claims automation).
• Strong understanding of Agile and Waterfall methodologies; experience working in hybrid environments is a plus.
• Proficiency in business analysis tools (e.g., JIRA, Confluence, Visio, Balsamiq, Lucidchart).
• Excellent communication, stakeholder engagement, and documentation skills.
• Strong analytical and problem-solving abilities with attention to detail.

Desirable Skills:

• Experience with regulatory compliance (e.g., GDPR, Solvency II, MiFID).
• Knowledge of insurance products, claims, underwriting, or policy administration systems.
• Familiarity with data analysis, reporting tools, or API integrations.
• Business Analysis certification (e.g., CBAP, CCBA, BCS, PMI-PBA) is a plus.

Working Conditions:

• Hybrid or remote working options available.
• May require occasional travel to client or stakeholder sites.
• Would you like this formatted as a downloadable job spec document or tailored for a specific type of insurance (e.g., health, life, general)?