Technical Support Engineer - Web Hosting | Linux

• The role: Technical Support Engineer – Linux Hosting Environment (web hosting, cPanel)
• Location: Near to Preston, Lancashire
• Salary: £28k to £31k basic + benefits
• Working requirements (2 possible shifts): 1st option: Monday to Friday - 0900 to 1700 shift is fully onsite in the offices (non-negotiable) / 2nd option: Monday to Friday - 1600 till midnight shift is to be home-based, after an initial period onsite for necessary training etc.

** No relocation/sponsorship available - you must already live within a commutable distance of Preston, Lancashire **

I'm hiring an experienced Technical Support Engineer with proven Linux, Web hosting & ideally some cPanel experience to join a long-established web hosting / cloud services provider.

This is a permanent role with training delivered at the offices near to Preston, Lancashire - the Mon to Fri 0900-1700 shift is onsite / the 1600-midnight shift will be home-based after the initial training period onsite.

This is not an entry-level role; I'm looking for someone who’s confident working with Linux command line environments and has a solid understanding of web hosting infrastructure and customer support.

Key Responsibilities:

• To provide Level 1 & 2 technical support to clients via help desk and phone
• Troubleshoot issues with web hosting services, DNS, SSL, email, etc.
• Analyse server logs and alerts from internal monitoring systems
• Guide clients on how to manage tasks themselves where appropriate
• Update and maintain knowledge base and support documentation
• Support with tasks such as account migrations and backups
• Handle abuse tickets and support with basic application-level troubleshooting

What You’ll Need:

• Solid experience in a root-level Linux environment via command line
• Understanding of web hosting fundamentals – web servers, email, DNS, SSL, IPs, firewalls
• Ability to manage and install Linux packages (RPMs, software builds etc.)
• You'll be a strong, confident and positive communicator – written and verbal
• You'll be able to work independently as well as part of a small, remote team

Nice to Have:

• Relevant experience with cPanel at root level
• Scripting skills (Bash, PHP, Perl etc.)
• Basic networking and TCP/IP knowledge
• Exposure to virtualisation platforms

This is a great fit for someone with proven Linux hosting experience, a passion for problem-solving, and the discipline to work remotely once established.

Interested? Drop me your latest CV and we'll take it from there