User Experience Designer - Freelance

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry.

As such, we encourage peoples of all backgrounds to apply.

Technology is changing the world around us and yes, some people tend to focus on why that change is bad – it makes us uncomfortable; it breaks our status quo, it feeds our uncertainty – but at Orchard we choose to see it differently. Technology can make lives better. It can make businesses better, brands better and experiences better. It can be the change we want to see in the world.

Which is why, at Orchard, we rally around a single purpose: to invent better outcomes through creativity and technology. Those better outcomes can only exist in the context of people irrespective of if we label them users, customers, patients or clients.

The Opportunity

Orchard is on the lookout for an experienced mid-weight UX designer (freelancer) to join our Experience team. You might be ready to take the next step, or working currently at this capacity (we are looking for someone with at least 3-5 years’ experience)

We're not just looking for someone to push pixels or churn out wireframes. Here at Orchard, we believe in understanding the whole user journey – every touchpoint, both online and offline. We're experience architects, crafting solutions that go beyond just websites.

We’re looking for someone who sees themselves as a mix of UX designer, strategist and researcher. If you love getting into the weeds of business problems, customer empathy, behavioural and data insights, creative problem solving with Tech, Data and Design experts AND you can present your thinking and solutions in a compelling way… keep reading.

Key Responsibilities:

User Research & Strategy:

• Plan and conduct user research activities, including user interviews, usability testing, surveys, and competitor analysis.
• Analyse research data to identify key insights and trends.
• Create user personas, journey maps, and other artifacts to communicate user needs.
• Contribute to the development of UX strategies that align with business goals and user needs
• Ability to facilitate requirements gathering workshops and brainstorming sessions to generate innovative ideas.
• Assist in defining information architecture and content strategy.
• Understand and leverage CMS and CRM capabilities

UX Design:

• Translate user needs and business requirements into wireframes, user flows, and prototypes including functional annotations.
• Collaborate with UI designers to ensure visual consistency and brand alignment.
• Conduct usability testing and iterate on designs based on feedback.

Collaboration & Communication:

• Work closely with developers, project managers, and other stakeholders to ensure that UX principles are integrated throughout the product development process.
• Clearly communicate design decisions and research findings to stakeholders.
• Participate in Agile sprint planning and review meetings.

Key Skills:

• Strong understanding of UX principles and methodologies (and can flex to suit project needs, budget and timelines)
• Experience conducting user research and analysing data
• Proficiency in design and prototyping tools (e.g., Sketch, Figma, Adobe XD)
• Excellent communication, collaboration, and presentation skills
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Experience working with clients
• Knowledge of accessibility standards (WCAG)
• Has some experience working with CMS platforms such as Optimizely, Drupal, AEM, Wordpress and Umbraco
• Some experience working on pitches and confident in presenting
• Can document and articulate functional requirements to describe their solution

Applicants MUST have the right to work within Australia

If you feel like this is the right job for you then please apply.