Technical Support Engineer

Job Title :: L2 Support Engineer

Location :: Bengaluru, India (Hybrid - 10 days in a month onsite)

Minimum 3+ years of relevant experience

Shift Timing :: Rotational shift or weekend working

Top Skills ::

1. Application Support
2. Azure Cloud
3. Ticketing System

Job Description:

• Strong communication & collaboration.
• Experience in Agile.
• SLA-bound incident handling.
• Familiarity with Windows Server, IIS.
• Log analysis and user ticket triaging.
• Report escalation process and create metrics/trend of tickets.
• Azure fundamentals(app insight, app registration renewal, config update, Secret management etc.)
• Application basic structure( Azure app services, Service accounts, SQL Server(s), Services, task manager, Browsers - Edge / chrome / Firefox / Safari etc.)

Should Have Skills:

• App layer awareness (frontend/backend).
• Knowledge of browser configs, session/caching issues.
• Security and access management (e.g., AD roles).

Good to Have Skills:

• Scripting (PowerShell).
• Basic SQL queries.
• Awareness of WAF/firewall issues.

About Ascendion:

• Ascendion is transforming the future of technology with AI-driven software engineering.
• Our global team accelerates innovation and delivers future-ready solutions for some of the world’s most important industry leaders.
• Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients.
• Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture - powered by AI and driven by bold ideas.