Technical Support Engineer

About Us

At SGF Global, we specialize in recruitment, workforce development, and talent retention across more than 35 countries worldwide. We provide professional, ethical, and high-quality online services tailored to meet the unique needs of our clients.

We are currently seeking an Technical Support Engineer to work 100% remotely with one of our clients. This is a temporary position.

Responsibilities

• Respond to customer support tickets, resolving product issues and bugs, and offering technical guidance.
• Use our AI-powered tools to process and manage support tickets efficiently.
• Lead communications during outages and incidents.
• Identify and implement improvements to support operations.
• Work with Engineering to escalate and resolve complex technical issues (minimally).
• Provide feedback to the Product team to address recurring issues.
• Create templates, tutorials, and documentation for users.

Requirements

• Fluency in written and spoken English.
• Prior experience in software development or systems engineering.
• Hands-on experience building applications using JavaScript, Python, or similar languages.
• Ability to quickly learn and adapt to our products and tools.

Ready for a new challenge?

Send us your resume today and take the next step in your career.