Project Coordinator (Technology)

Headquartered in Baltimore, USA, Allegis Group was established in 1983 and it is the fourth largest staffing company in the world. The Group includes more than 12,000 employees in over 400 offices, and it consists of a number of specialist operating companies that serve a wide variety of industries and clients across the world.

The Allegis Group EMEA Region is focused on three brands Aerotek, Aston Carter and TEKsystems which enable us to offer a broad selection of staffing and services solutions across different industries. Currently made up of 14 offices, the EMEA Region is the fastest growing region within the Group. The Region also includes the TEKsystems Global Services brand which is the sister company of TEKsystems and responsible for the supply of full IT services.

Our experience and expertise mean we are able to build solid relationships with clients who value our involvement in helping them solve their business challenges. Across all our brands we foster a strong ethos of driving quality, embedding a positive and dynamic vision for our future, achieving outstanding levels of service as well as creating career opportunities for our people that contribute to our overall success.

To Learn more about a career within Delivery at TGS please click here :

https://allegiscloud.sharepoint.com/sites/theone/development/sales/TEKsystemsDevelopmentHub/Pages/TGS-Delivery-Hub.aspx

The Project Coordinator role is a critical role within the TEKsystems Global Services (TGS) delivery organization and is responsible for managing one or more projects/engagements at a time A

successful Delivery Lead possesses skillsets for managing people, processes, and issue resolution.

The Delivery function varies in responsibility from account to account, but a successful Delivery Lead is responsible for common activities such as on/off boarding of consultants, reporting and metrics to support Consultant activities and issue resolution. The Delivery Lead provides ownership of Customer expectations, and delivery assurance of associated services, deliverables, and all-round outcomes for Customers. The Delivery Lead is responsible for quantifying the business benefits from the project outcome throughout the engagement.

The responsibilities listed below are not exhaustive, as each account will state their unique

requirements in the Statement of Work (SoW) or as defined with the Account Team at the start of the project. Below are the responsibilities of a Delivery Lead.

Key Accountabilities:

Solution Delivery:

• Ensure understanding of project vision/SoW deliverables, and any technical requirements as defined by Customer
• Understand SoWs/MSAs and importance of meeting deliverables/expectations of the Customer
• Collaborate with the Account Team to manage risk, project scope, and deliver according to the terms and conditions of our contracts
• Manage revenue tracker for assigned engagement(s)
• Consolidate project status and budget information across projects and/or portfolio of projects
• Consolidate and provide project reporting regarding resources, financials or as requested by the Customer via a Monthly and/or Quarterly Business Reviews (MBR/QBR)
• Identify and coordinate project change control processes
• Perform issue management and facilitate issue resolution with proper notification to all affected parties
• Understand escalation protocol between Consultants, Customers and Account Managers
• Understand timekeeping processes and ensure Consultants are entering their time correctly and on time
• Establish and perform periodic Customer, project, and solution “health checks” baselined against the target metrics associated with the Value Streams defined at the onset of the engagement
• Accountable for project and Customer requirements to maintain Customer relationship and ensure high level of Customer satisfaction
• Ensure customer reference ability and, support and enhance on-going relationships
• Participate in Account Strategy with internal stakeholders relative to project status, opportunities, and imminent risks
• Building and supporting established reporting cadences, status reports and budgetary documentation
• Drive growth by searching for new and improved ways of serving our Customers, collaborating with Solutions and Sales Teams
• Maintain a clear view of the Customer’s current and future business needs above and beyond the engagement deliverables
• Support the identification of opportunities and leads to support Sales pipeline

Management Responsibilities:

• Act as a servant leader in leading/directing delivery activities
• Develop and maintain project related documentation including processes, tools, and procedures
• Understand and manage Customer requirements (deliverables) to ensure contract compliance and Customer satisfaction
• Maintain project artifacts
• Keep internal status and risk reports up-to-date
• Ensure Human Resources policies and procedures are communicated to Consultant staff
• Support of other projects and/or Delivery team members as required

Resource Management:

• Communicate and/or track Consultant requirement details as requested
• Responsible for on-boarding/off-boarding of project Consultants
• Collaborating with Talent Delivery and Account Managers in preparation for STP day
• Issue resolution as needed
• Performance tracking and reporting as requested

Requisite Abilities and/or Skills

• Excellent oral and written communication skills (English and Swedish is a must; Spanish or German a plus)
• Analysis and problem-solving skills
• Time management and organizational skills
• Personnel management skills
• Demonstrable project data/ risk analysis and correlation/ mitigation skills
• Excellent Customer service skills
• Can prioritize and manage own work, with management support

Basic Qualifications and Experience

• Bachelor’s Degree or equivalent, relevant experience
• 2+ years in IT service management/project management providing project and delivery management and daily operational oversight within a technology professional services environment or equivalent.
• Experience in traditional and agile project management methodologies preferred
• IT Experience: Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, QA, Developer, Scrum Master, or other

IT experience

• Understanding of the Software Development Life Cycle
• Understanding of Services Outsourcing
• Agile, Project Management and ITIL certifications a plus
• People management skills
• Intermediate to advanced proven experience with both Excel and PowerPoint
• Financial management and reporting experience
• Stakeholder management

Additional Requirements

• Complex internal and external stakeholder management experience preferably with a consulting services technology provider
• Experience working under different project frameworks within various IT environments
• Advanced understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of services
• Participate as a named mentor to coach and/or develop other peer Delivery team members
• Customer First Mindset
• This role may include both domestic and international travel from time to time
• Other duties as requested

Core Competencies

Collaborates:

• Works in partnership with internal stakeholders and Delivery team to discuss project strategy, scope, and overall health of any current projects
• Partners with Delivery Managers, Account Managers, Account Directors, Solution Executives and Business Development Managers to manage risk and ensure we are delivering to the terms and conditions of our contract
• Participates in monthly financial review meetings with Back Office (FSG, OSG, Fin Ops, DSO)

Communicates Effectively:

• Thoroughly documents all escalation procedures then communicates to necessary audiences, Customer, Consultant, Managers
• Actively listens to others
• Clearly articulates the Customer/SoW requirements and relevant supporting FMLC processes
• Proactively contributes to Customer/account discussions and attends war boards and account meetings

Instils Trust

• Maintains positive rapport with Consultants and Customers by following through on commitments fulfilling the 1:24 rule (acknowledge within 1 hour, respond within 24)
• Develops and maintains trust with Delivery Managers and other internal partners by acting on feedback and ensuring project success.
• Initiate internal relationships by understanding one another’s roles, how to lean on each other for success and act as a supportive peer to Delivery Lead

Action Orientated

• Identifies concerns, such as sourcing gaps, and quickly communicates to Delivery Manager and Delivery team
• Facilitates issue resolution using root cause analysis and identifies proper parties to communicate to
• Proactively anticipates Customer needs, creates solutions and contingency plans to limit issues
• Advocates for TEKsystems Global Services (TGS) when possible, to support growth opportunities with customers
• Contributes, collaborates, and drives internal functional initiatives