Technical Service Engineer (f/m/d)

C SEED Entertainment Systems is an award-winning designer and producer of cutting-edge luxury electronics. Our core products are the C SEED N1 MicroLED 4K unfolding indoor TV, the C SEED 201 - the world's largest unfolding outdoor MicroLED TV and the C SEED Supermarine MicroLED TV. This award-winning company is headquartered in Vienna, Austria, with a branch office in Dubai, UAE and a showroom in Beverly Hills, California.

To strengthen our team at our location in Dubai, UAE, we are looking for a:

Technical Services Engineer

You will play a crucial role in providing top-notch support for our products, assisting with installations, troubleshooting technical issues, and ensuring exceptional customer service.

Key Responsibilities

• Assist clients with the setup and installation of our products, ensuring optimal functionality from the start
• Diagnose and resolve product issues, helping clients maintain smooth operations
• Offer prompt and professional assistance to customers, answering questions, guiding them through technical challenges, and providing follow-up support
• Work closely with internal teams to coordinate service efforts and escalate issues as needed
• Create and maintain detailed records of installations, troubleshooting actions, and solutions for future reference

Requirements

• Previous experience in Audio-Visual industry with 5+ years of experience in technical support
• Previous experience in MicroLED/Video walls
• Successfully completed technical training in the field of electrical engineering, mechatronics or automation technology
• Extensive mechanical and electrotechnical understanding and excellent troubleshooting abilities
• Effective communicator with excellent problem-solving skills and the ability to explain complex concepts in simple terms
• Passionate about providing exceptional service and support, with a proactive and solutions-oriented mindset
• Ability to work flexible hours and travel to client sites when required

We offer you a varied and engaging role within a young, dynamic team. Our flat hierarchy and direct communication channels within the company provide ample opportunity to contribute your own ideas.

For this position, we offer a monthly gross salary starting at AED 8,000 per month per month (based on full-time employment), with the possibility of overpayment depending on qualifications and prior experience.

Please send your compelling application documents (resume, certificates, and cover letter) preferably via email to Ms. Zounek at [email protected].