ServiceNow Consultant

Nelson Frank are working with a fast-growing boutique ServiceNow partner based in Belgium. Our mission is to deliver tailored, high-impact ServiceNow solutions with a personal touch. With a strong focus on quality, agility, and close collaboration, we empower our clients across industries to drive digital transformation and operational efficiency using the ServiceNow platform.

They are now looking to expand their passionate team with a ServiceNow Consultant who shares our values of innovation, customer-centricity, and hands-on problem solving.

Your Role

As a ServiceNow Consultant, you will work closely with our clients to design, develop, and implement ServiceNow solutions that align with their business needs. You’ll be involved in the full project lifecycle—from requirements gathering to configuration, testing, deployment, and ongoing support.

This role offers a unique opportunity to work in a close-knit team where your ideas matter and your contributions are visible. You’ll work on diverse projects, often in direct collaboration with clients, and have access to continued professional development and certification support.

Key Responsibilities

• Consult with clients to understand their business requirements and translate them into ServiceNow solutions
• Design and configure ServiceNow applications across modules such as ITSM, CSM, HRSD, ITOM, or custom apps
• Develop and implement custom workflows, scripts, and integrations using JavaScript and ServiceNow tools
• Lead or support ServiceNow implementations, upgrades, and enhancements
• Provide training, documentation, and post-go-live support to clients
• Collaborate with internal developers, project managers, and stakeholders to deliver high-quality solutions on time
• Stay up-to-date with the latest ServiceNow capabilities and best practices

Requirements

• Located in Belgium with the ability to occasionally travel to client sites (majority of work can be remote/hybrid)
• 2+ years of hands-on experience with ServiceNow implementation and configuration
• Strong knowledge of one or more ServiceNow modules (ITSM, CSM, HRSD, ITOM, etc.)
• Proficiency in JavaScript, ServiceNow scripting, and development tools
• ServiceNow Certified System Administrator (CSA) required; additional certifications (ITSM, CSM, etc.) are a plus
• Excellent communication skills in English; Dutch or French is a strong advantage
• Strong problem-solving mindset and a proactive, client-focused attitude
• Ability to work independently and within a collaborative team environment

What They Offer

• A supportive, flexible work environment in a tight-knit and experienced team
• Competitive salary and benefits package
• Personal development and ServiceNow certification support
• Varied and impactful projects across industries
• A chance to shape your role and grow with a dynamic company