Deskside support engineer

Key Responsibilities:

Imaging and software installation on Windows and Apple laptops/desktops (including IMAC: Installations, Moves, Additions, and Changes)

Post-deployment troubleshooting for Windows, Mac, and mobile platforms

Printer setup, break-fix, and installation support

Asset disposal, redeployment, and reclaim

Coordination of hardware shipping and logistics

Data backup and recovery coordination

Support during hardware refresh cycles

Warranty and non-warranty hardware repairs and replacements

Depot and walk-up support services

Spare parts inventory management

Executive/VIP technical support

Audio/Video setup and health checks

Inventory and asset management, including depot operations

Coordination with external vendors for dispatch services

Identification and resolution of software/hardware issues

Management of service requests and incident resolution lifecycle

Asset tagging and registration into the asset management system

New hire onboarding support (hardware provisioning and setup)

Weekly inventory reporting and hardware movement tracking

Vendor coordination for hardware repair schedules

Ensure resolutions comply with internal standards and policies

Requirements & Qualifications:

3–5 years of hands-on IT support experience

Proficiency with Windows and Mac OS platforms; familiarity with Microsoft Office Suite

Experience imaging and deploying Windows 10 systems

Understanding of basic networking concepts (TCP/IP, Windows Networking, Ethernet)

Experience with network printers (e.g., queue setup, server-side management)

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Ability to work flexible hours, including extended shifts when necessary

Strong customer service and interpersonal communication skills

Excellent organizational skills and ability to manage multiple requests

Previous experience in call center/help desk environments preferred

Certifications such as MCP or CompTIA A+ are preferred

Fast learner with a proactive attitude

Strong written and verbal communication abilities

Team-oriented with the ability to work collaboratively

Physically able to lift up to 50 lbs

Must possess a valid driver’s license and own a car (mileage reimbursed per policy).