Support Engineer

Position: Support Engineer (Rhapsody & API Monitoring)

Location: Remote (Flexible, including night shifts)

Employment Type: Full-Time / Remote

About the Role

We are seeking Support Engineers to join one of the largest Healthcare Digital Transformation programs in Qatar.

This role involves the monitoring and support of Rhapsody Integration Engine and Broadcom API Gateway platforms, ensuring smooth operation of healthcare data integrations (HL7, FHIR) and rapid incident response.

Responsibilities

• Monitor message flows (HL7, FHIR, etc.) within Rhapsody Integration Engine and track system errors
• Proactively monitor Broadcom API Gateway traffic and troubleshoot issues
• Investigate and resolve incidents, perform log analysis, and escalate where necessary
• Provide proactive system checks and ensure SLA-based incident response
• Work flexibly, including night shifts and on-call support when required

Desired Profile

• Minimum 5 years of relevant professional experience in healthcare IT, integration platforms, or API management
• Experience with Rhapsody, HL7, and FHIR standards
• Familiarity with API Gateway technologies (Broadcom / CA Layer7 or similar: Apigee, WSO2, Kong, etc.)
• Strong troubleshooting, monitoring, and incident management skills
• Previous experience in healthcare IT integration and interoperability is a strong advantage
• Willingness to work in remote and shift-based environments

Why Join Us?

• Be part of one of the most significant digital health transformation projects in the region
• Gain experience in an international healthcare IT environment
• Enjoy flexible working arrangements with the opportunity to work remotely