Head of Onboarding

About The Opportunity

The Head of Onboarding is responsible for overseeing all aspects of Know Your Customer (KYC) for both Retail and Corporate clients. You will ensure compliance with regulatory requirements while delivering an efficient onboarding experience. Your strategic leadership will drive continuous improvement of processes, quality assurance, and compliance and risk management practices within the department.

What You’ll Be Doing

• Retail Onboarding (KYC): Oversee identity verification processes using third-party tools (e.g., Onfido, Fourthline) and manage adverse media, sanctions screening, IBAN verification and address verification.
• Corporate Onboarding; Direct corporate onboarding and annual reviews, including standard and enhanced due diligence. Ensure comprehensive assessments and compliant onboarding files.
• Quality Assurance: Oversee quality assurance programs across all KYC workflows. Regularly assess and enhance quality standards to drive operational excellence and identify gaps and implement process improvements for regulatory compliance
• Fraud Prevention & Response: Ensure proactive measures to combat fraud, scams, and other fraudulent threats targeting clients. Oversee proactive initiatives and fraud prevention training, as well as reactive measures, including after-care services, to mitigate the impact of fraud and protect client assets.
• Management Reporting & Analytics: Prepare and present detailed reports on team performance and compliance metrics. Leverage data analytics to identify trends and inform strategic decisions. Monitor KPIs to ensure departmental objectives are met and to pinpoint opportunities for process improvement.
• Team Leadership & development: Lead, coach, and mentor the Onboarding teams, fostering accountability and encouraging professional growth and career development. Cultivate a culture of compliance awareness and operational excellence and conduct regular performance reviews and deliver constructive feedback.
• Stakeholder management and collaboration: Partner with Compliance, Legal, Product, Engineering, and Business Development. Align KYC & CDD strategies with business objectives and regulatory standards. Streamline cross-departmental communication and processes and represent Onboarding in internal and external working groups.
  
  

What We Look For

• 5+ years in senior KYC, CDD, or AML leadership within financial services, fintech, or crypto
• Deep knowledge of KYC/AML regulations
• Strong analytical and investigative skills, with experience in blockchain analytics tools
• Proven ability to build and lead high-performing teams
• Exceptional communication and stakeholder management skills
  
  

At Bitvavo, we believe that diverse perspectives drive innovation, foster creativity, and lead to better outcomes. We are committed to building a team that reflects the diversity of the communities we serve and creating an inclusive environment where everyone can thrive.We welcome applicants of all backgrounds, identities, and experiences. Regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or any other characteristic. Join us and be part of a team that values and celebrates your unique contributions.

Bitvavo does not accept resumes from staffing, search, or recruitment firms without a signed agreement. If you send us a resume without such an agreement, we may contact the candidate directly without any obligation whatsoever and no fee of any kind will be paid should we hire the candidate.

Benefits

We care about our people. That's why we have a broad range of benefits to support them mentally, physically, and in their career growth. And an extra holiday for your birthday, just for fun.

• Flexible well-being budget
• Training and development budget
• Competitive package
• Hybrid working
• Pension scheme
• 26 days holiday leave
• Internet allowance
• Mental health support platform