We are seeking a skilled and motivated IT & Desktop Support Engineer to join our team on a full-time basis. The engineer will provide day-to-day onsite IT and networking support for end-users, servers, and infrastructure in coordination with remote teams. This is a permanent role requiring strong technical expertise, customer service skills, and the ability to work both independently and collaboratively.

Key Responsibilities

• Provide L1 & L2 onsite desktop and end-user IT support (hardware, software, applications, peripherals).
• Perform server/rack hardware installation, upgrades, and replacements (HDD, RAM, NICs, etc.).
• Deliver “hands & eyes” support for Routers, Switches, Firewalls, and other network devices under remote team guidance.
• Troubleshoot and resolve LAN/Wi-Fi, DHCP, DNS, IP addressing, subnetting, and Ethernet configuration issues.
• Support Windows Servers, Active Directory, and user accounts.
• Assist in incident, change, and release management as per ITIL best practices.
• Provide support for mobile devices (Windows, iOS, Android, Blackberry) and third-party applications.
• Maintain ticketing updates, onsite documentation, and IT asset handling.
• Collaborate with internal teams, vendors, and clients to ensure timely resolution.
• Conduct preventive maintenance and recommend improvements for IT operations.

Required Skills & Experience

• Bachelor’s/Diploma in Information Technology, Computer Science, or related field.
• 2–4 years of proven experience in Desktop/System Administration and IT Support.
• Strong knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching).
• Hands-on experience with Windows OS, Windows Server, and basic Linux troubleshooting.
• Familiarity with ITIL processes.
• Strong troubleshooting ability and customer service focus.
• Preferred certifications: CCNA, MCSA, ITIL Foundation, CompTIA A+/N+.

Language Required:

German and English B2 to C1