Service Now Project Manager/ Architect

We are currently seeking a ServiceNow ITOM Specialist / Architect. This is a Hybride PM/ Architect Role  
The ideal candidate will have a strong background in ServiceNow, including IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), as well as Custom App. Additionally, proficiency in German as a native language and good English skills are required for effective communication.
 

• Location: Hybrid in Zurich, home office approx. 2x week
• Rate: 1500-1600 CHF per day 
• Timeframe: November- December 2025
• Language: German 
  

Key Responsibilities:

• Designing and implementing ServiceNow solutions, ensuring alignment with business objectives
• Collaborating with stakeholders to gather requirements and translate them into technical solutions
• Providing expertise in ITSM, CSM and ITOM modules within the ServiceNow platform
• Supporting the integration of ServiceNow with other systems and applications
• Contributing to the continuous improvement of ServiceNow architecture and processes

Requirements:

• Proven experience as a ServiceNow program/project manager, with CTA/CMA certification OR strong ServiceNow skills in ITSM/CSM/ITOM and Custom App
• Proven leadership skills, which you have already applied in managing design and development teams through full delivery lifecycles