Customer Solutions Specialist

Join our team and play a crucial role in assisting customers throughout the IP management lifecycle. As a Customer Solutions Specialist, you will collaborate with cross-functional teams to provide comprehensive solutions, evaluate potential and current customers, and contribute to improving processes and customer experience at IPXO.

Who Are We

IPXO provides a comprehensive IP address management platform with innovative solutions for IP leasing, monetization, and management. IPXO enables organizations to optimize their IP resources while contributing to a more sustainable internet ecosystem. The platform supports all five RIRs and provides integrated solutions for technical management, security, and compliance.

Our goal is to build an open, free-to-explore team of professionals who thrive in their fields of expertise while helping to shape the future of the Internet.

In This Position You Will

• Assist customers during all IP management lifecycle
• Evaluate our potential and current customers in accordance with internal guidelines and industry best practices
• Collaborate with cross-functional teams to provide comprehensive solutions for IPXO customers and partners
• Improve and create external and internal knowledge bases
• Participate in improving processes and shaping customer experience at IPXO
  
  

We Expect That You Have

• Customer service experience in a tech company
• Interest in technology
• Understanding of IP reputation management and cybersecurity
• Bachelor's degree (preferably in a relevant field)
• Proficiency in English (C1 level)
• Results-oriented, self-motivated, with a strong analytical thinking mindset
• "Can do!" attitude, willing to learn and accept feedback
• Quick-learner and team-player perspective
• Good time-management and organizational skills
• Capability to work in shifts (8:00 – 17:00, 13:00 – 22:00) and weekends (every third weekend)
  
  

Why IPXO?

• Additional vacation days
• Health & Accident Insurance
• Hybrid work model – remote mixed with working from the office – 2 days/per week in Vilnius or Kaunas
• Fast-growing, high-impact role with direct influence on business success
• Working closely with IT veterans and an experienced team in an agile, innovation-driven environment
• Company events (from summer and winter celebrations to team buildings and conferences)
• Gross base salary 1504 – 1806 EUR/month (depending on your experience). We’re ready to discuss different pay options based on your skills and competencies.
  
  

IPXO will inform only the selected candidates.

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