Role Overview

We are seeking a Cloud Operations Technician to support the day-to-day operation of cloud infrastructure and services. This role focuses on monitoring, incident response, and operational support, working closely with Cloud Engineers, DevOps teams, and IT operations.

This position is ideal for candidates with foundational cloud knowledge who want to build hands-on experience in a production cloud environment.

Key Responsibilities

Cloud Monitoring & Incident Response

• Monitor cloud environments using dashboards and alerting tools
• Respond to incidents, alerts, and service disruptions
• Perform initial troubleshooting and escalate complex issues
• Ensure system availability and performance

Cloud Infrastructure Support

• Support cloud resources including:
• Virtual machines
• Storage services
• Networking components
• Assist with provisioning, configuration, and maintenance tasks
• Support backup, recovery, and high-availability processes

Security & Access Management

• Support identity and access management (IAM / RBAC) tasks
• Apply basic cloud security best practices
• Assist with patching, updates, and vulnerability remediation

Operational Processes & Documentation

• Follow incident, change, and problem management procedures
• Maintain operational documentation, runbooks, and logs
• Update asset inventories and configuration records

Collaboration & Continuous Learning

• Work closely with cloud, DevOps, and infrastructure teams
• Participate in handovers, shift rotations, or on-call support
• Continuously develop cloud and operations skills

Required Skills & Qualifications (Must Have)

• Basic understanding of:
• Cloud infrastructure concepts (compute, storage, networking)
• Cloud shared responsibility model
• Familiarity with at least one cloud platform:
• AWS or Azure or Google Cloud
• Basic knowledge of:
• Linux and/or Windows operating systems
• Monitoring and alerting tools
• Understanding of:
• Incident and change management processes
• Strong troubleshooting and communication skills

Preferred / Advantageous Skills

• Entry-level cloud certifications:
• AWS Certified Cloud Practitioner
• Microsoft Azure Fundamentals (AZ-900)
• Google Cloud Digital Leader
• Exposure to:
• Scripting (Bash, PowerShell, Python – basic)
• ITSM / ticketing tools
• DevOps or CI/CD concepts
• Experience in MSP, NOC, or 24×7 support environments

Education

• Diploma or Bachelor’s degree in:
• IT
• Computer Science
• Engineering
• Or a related field
• Equivalent hands-on training or certifications will be considered

What We Offer

• Hands-on exposure to live cloud environments
• Mentoring from experienced cloud and operations engineers
• Clear progression path to Cloud Engineer / DevOps roles
• Competitive compensation (location-dependent)
• In-house training and continuous professional development opportunities

Work Authorization

Visa sponsorship is not available. Candidates must have valid authorization to work in the country of employment.

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on legally protected characteristics.