Role:

We are looking for a Resident IT Technician with experience in Desktop / End-user Support within enterprise environment, preferably multinational companies.

Your tasks are…

• Provide day to day local/remote support
• Provide support to users of desktops, laptops, printers, scanners and LAN – routers, switches and access point, VPN equipment.
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system SNOW
• Laptops/Desktops staging
• Mobility devices support and managing
• Stock reports
• Direct contact with users requiring immediate support
• Visiting the management team at their offices

Location: Ljubliana (fully onsite)

Requirements:

• At least 6 months of IT experience (or equivalent)
• Experience on installation/configuration/troubleshooting of standard software on workstations including IMAC activity
• Experience in working with different operating systems- Windows (all versions), Mac etc.
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Excellent time management skill
• B2 German and B1/B2 English language
• Familiar with ticketing system

Benefits:

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.