Technical Support Engineer

We are now looking for a Technical Support Engineer to join our Technical Support Team. Framery is known for its high-quality office phone booths, pods and private spaces—we want to make sure that Framery is famous for excellent after sales customer experience as well.

The Technical Support Team is a part of Customer Operations and we work in close cooperation with our customers and distribution partners from all over the world.

The focus of this role is on handling claims and managing spare part orders, ensuring customers receive timely and efficient service. As a Technical Support Engineer, your primary responsibility is to assist customers with processing claims and coordinating spare part orders, troubleshooting any related issues, and resolving problems quickly. You will be the key resource for customers when it comes to addressing these specific needs, ensuring a smooth and positive experience with each interaction.

According to the current hybrid model in use, you have the ability to work with the team at the office at Tampere about three days a week.

Main responsibilities and job duties in the role:

Your key responsibilities will include serving as the initial point of contact for customer inquiries regarding mechanical and technical product issues, collaborating across teams to resolve problems promptly by investigating hardware support requests, identifying root causes, and providing optimal solutions. You will also follow up on cases to ensure complete resolution and customer satisfaction. You will develop in-depth product and component knowledge, and contribute to the creation of technical documentation, installation instructions, and assembly guides for both internal and external audiences.

We are looking for:

• Prior experience in technical product support, technical after-sales, customer service or similar roles with a strong passion for solving mechanical and hardware challenges
• Full working proficiency in English, both written and verbal; proficiency in additional languages is considered an advantage
• Strong interpersonal skills and the ability to translate complex technical information (such as assembly or installation details) for non-technical audiences
• A customer-centric approach combined with a results-oriented mindset and proactive problem-solving abilities
• A self-managed and adaptable mindset, combined with strong organizational skills and a commitment to continuous learning and improvement, adaptable to change, quick to learn new technologies, and committed to continuous improvement.

What We Offer:

Choosing Framery means joining a team that is deeply passionate about both its people and its core mission. This is a unique chance to contribute to a remarkable growth story within an ambitious and genuinely joyful work environment. At Framery, you will have the ability to directly influence and develop your work, with a strong emphasis placed on your professional growth. We cultivate a culture that values both freedom and responsibility, and we prioritize the well-being of every employee. As a Framerian, you will be more than just an employee; you will become a valued member of a team that is actively shaping the future of how we work.

Practicalities:

This is a full-time and fixed-term position until April 30th, 2027 and the start time in the role is as soon as possible. The position is located at our headquarters in Tampere. We value in-person collaboration, and according to our hybrid model, we expect you to be able to work at the HQ approximately three days a week.

Recruitment process:

• Introductory Call
• Face-to-face interview at the Factory, Framery HQ
• (Reference checks)
• Recruitment decision

How to Apply:

We’d love to hear from you as soon as possible. Please submit your application by February 26th, 2026. We will screen applications as they are submitted and the position will be filled as soon as the right person is found. Applications sent through the link will be added to our recruitment system, which is our primary channel when recruiting new co-workers, so please do not email the application. For inquiries, contact Technical Support Team Lead Taru Kulonpää at +358 50 346 6006 during following hours:

• 13th of February, 09.00-11.00
• 18th of February, 15.30-17.00

We are looking forward to your application!